Thomas Sixsmith, Cdcmp, Cnidp Email & Phone Number

West Chester, Pa

Program-managed deployments, migrations, and decommissions of Voice core network hardware. Designed and deployed devices, managed data center migrations in support of company efficiency directives, and led hardware deployment for regulatory projects. Facilitated collaboration and cross-functional communication across teams, divisions, and organizations.• Led strategic design and deployment of voice hardware to include Ribbon, Nokia (Alcatel Lucent), Arista, Gigamon, and HPE servers, evolving network landscape architecture.• Facilitated collaboration among multiple company teams to meet project requirements and resource needs, ensuring timely and budget-conscious delivery of hardware.

Greenwood Village, Co

Designed and implemented SIP and TDM Interconnects, switch telephony, and transport and equipment augments, as well as created and maintained network maps.• Maintained vendor relationships in optimizing cost of PSTN connectivity while enhancing reliability and increasing diversity of all traffic types.• Provided mentorship to engineering staff as MetaSolv subject matter expert (SME), enhancing staff’s understanding while enabling personal transition into an expanded role.

Greenwood Village, Co

Addressed Comcast Digital Voice (CDV) and Comcast Digital Phone (CDP) telephony customer trouble tickets, working with field technicians, customer service centers, and companywide support centers.• Resolved escalated, same-day delivery and general CDV trouble tickets while maintaining favorable KPIs and often designated as team lead for shift and priority escalation resolutions.• Managed and resolved escalated and general CDP trouble tickets by leveraging various applications and databases, distinct from other ticket types.

Englewood, Co

Addressed escalations and aided in resolving network outages while managing network planning, engineering, circuit design, and implementation.• Contributed to reducing monthly network costs from $730K to $215K while maintaining customer base and revenue through network optimization efforts.• Project-managed transition of SS7 network to new providers across multiple markets, involving numerous switches and routes.