Vitso was founded on the knowledge that while all businesses in the digital economy leverage technology, not all businesses have the benefit of executive level technology experience on staff but would certainly benefit from having access to this experience when needed. Vitso offers access to CIO, CTO and CISO level experience and leadership in a fractional and budget friendly model, assuring executive leadership that their technology investments are providing maximum value and are sound, secure and compliant with industry regulations and best practices.

As Vice President of U.S. Operations, cultivated a cohesive, customer-focused organization while developing deep customer relationships to stabilize the U.S. book of business; drive revenue from existing customers and help to drive acquisition of new customers; Developed Managed Service focused on operational excellence including service reliability, performance, security and compliance.

After the acquisition of NaviNet by NantHealth, assumed responsibility for information technology, production operations and security for all of NantHealth's products and SaaS Operations building upon the NaviNet core operating model to drastically improve efficiency, reliability and security across the NantHelath enterprise and customer base. Assumed responsibility as acting CIO for enterprise information technology at the parent company, NantWorks.

Presence PBC (Public Benefit Corporation) is a digital wellness company. We believe that technology should be optimized in the best interests of human beings, in our real lives, for our real goals and aspirations, and to bring us more of what is meaningful.

As Vice President and Chief Information Security Officer, lead NaviNet's Technology & Engineering Operations organization including Information Technology, System Engineering, Level 3 Application Support, SaaS Hosting Operations, Network Operations Center (NOC), Technical Documentation, Business Systems, Integration, Continuing Engineering, Risk Management and Security functions..- Developed and presented strategy for drastic improvement in the reliability of NaviNet's disaster recovery capability (DR 2.0) resulting in universal support from NaviNet's Board of Directors to secure funding and managed to completion by the end of that year. Only 10 months later, this solution enabled NaviNet to fully recover production operations within SLA after a freak leak in the collocation roof destroyed the core SAN of the NaviNet application. Managed an incident response team of System and Software Engineers throughout the DR event, managed customer communication and championed the rebuild of the original site to restore DR capability within 45 days.- Developed, evangelized and secured funding from the Board of Directors to redesign NaviNet's authentication from the home grown and bespoke application user authentication and security model to a formal Identity and Access Management (IAM) system affording a more thorough and granular Role and Attribute Based Access Control (RBAC/ABAC) and profile based definitive identity. Lead vendor selection process and continue a key stakeholder role in the system integration and feature development of the IAM system.- Executive sponsor for research and development project centered around User Behavioral Analysis leveraging NaviNet transaction and event data to develop a baseline normal user activity profile and incorporate with infrastructure security components (Firewall, WAF, Load Balancer Rules, Event Correlation Engine, etc) to correlate information and enable early indicators of malicious and fraudulent activity.

Strategic director responsible for Application and Infrastructure Operations, Network Operations (NOC) Information Technology, Technical Programs & Administration and Security.- Developed, cultivated and implemented a competency based model in support of the NaviNet Technical Operation resulting in precision project execution, rapid time-to-market deployment and improved issue identification and resolution.- Designed NaviNet's Operations 2.0 strategy and road map consisting of Data Center 2.0, and Monitoring 2.0 to leverage economies of scale to achieve purpose built infrastructure complimenting NaviNet's diversifying product offering from Payer centric into Practice and Electronic Medical Record Management and ePrescription.- Orchestrated several strategic projects including the construction of and relocation to the new NaviNet headquarter office. In so, implemented a dedicated space for the Technical Operations team including a formal Network Operations Center (NOC) and War Room concept for managing a focused on precision service delivery. --- - Leveraged the opportunity to reduce cost while greatly improving business continuity by relocating all business critical systems (Corporate IT, Software Development, Source Control, User Acceptance Testing) from In-Buidling to a co-located data center and introduced a hosted VoIP telephony solution. -- RESULTS --- Increased operational efficiencies through strategic infrastructure redesign and investment reducing over all operational cost - Reduced annual Technology Cap Ex and Op Ex by 33%- Reduced staffing cost by 40% while increasing competency by over 300% and maintaining net flat headcount - Reduced Data Center Operating Costs through strategic infrastructure redesign by 52%- Increased service availability from baseline SLA (99.2%) to record high (99.9+%)- Established foundation for continuous operations capability (24/7) from 21.5/7 via strategic infrastructure redesign

Responsible for Technical Operations including Information Technology, Production Operations and Partner/Vendor development and management.- Developed SaaS hosting strategy for the BHS flagship application FlexCare, to establish enterprise grade service availability and business continuity.- Introduced and implemented progressive technologies to improve reliability and lower total cost of ownership in support of the hosted application offering and internal technical operation alike.- Implemented an Interactive Voice Response (IVR) solution to improve customer information access service levels while managing/reducing operational cost.

Executive manager responsible for strategic direction and senior management of Mirror Image Internet's Technical Operations department. Technical Operations consist of Network Operations Center (NOC), System Administration, Database Administration, Network Administration, Infrastructure Administration and Systems/Network Engineering including a total of approximately 30 employees and 21 global data centers across Asia Pac, Europe and the United States. Successfully transformed technical operation into a well organized and high performing organization capable of rapid delivery of product and value to Mirror Image's customers across the globe, improving the credibility of the Mirror Image brand to attract top tier customers and win market share from our competition.

Created and managed the Infrastructure & Application Services PMO; a customer facing technical project management team to interface between ASP Production Services, Engineering and accelerate the on boarding and improve utility of both Technology Adoption and Hosted customers.

Manage a team of developers and engineers dedicated to Dev Ops, Release Engineering and the automation and support of the Phase Forward development/engineering department

Over a seven year career at Phase Forward, managed Information Technology, managed Production Hosting Operations, developed and managed Infrastructure & Application Services PMO, managed Engineering Services and managed Systems & Release Engineering. Also played key roles in many pre-sales, post-sales and professional services initiatives resulting in successful sales and customer relationships. Developed Phase Forward T-Box (Mobile Training Solution - Training in a Box), architected and managed Phase Forward's first "Lights Out" Production Operations environment and negotiated large vendor relationships including Presidio Network Solutions (formerly NIS), Software House International (SHI) Microsoft, Oracle, SeaChange, among others.- Co-Founder of the PhaseForward Company Band