Thomas Sprott Email & Phone Number

Responsible for creating and modify processes while collaborating with leadership to influence results that have a direct impact on the company's success. • Establish trusted relationships with key decisions makers at each dealership • Maintain product expertise across our digital lead-generation platform and confidently deliver sales presentations to help dealers achieve their sales objectives • Train and onboard dealers on Capital One's digital programs, with continual follow-up meetings to ensure product and process understanding • Educate and gain buy-in from key stakeholders concerning the utilization of processes to ensure appropriate execution. • Drive process improvements aligned with desired customer outcomes

Campbell, California, United States

Responsible for growing customer base through expansion of existing accounts and acquisition of net-new customers. • Field, qualify, and close inbound inquiries from multiple sources within an assigned territory • Understand customer needs and requirements to drive solution value • Work cross-functionally with Customer Success teammates to drive product adoption and increase renewals/upsells • Partner with field sales and channel manager to build pipeline and grow territory • Lead effective product demonstrations covering the entire Barracuda Networks portfolio • Run a quick sales cycle through effective pipeline management Key Achievements: • Top performer in Americas at partner co-sell October 2023 • Increased deal registrations 20% YOY in Q4 2023

San Francisco Bay Area

Responsible for promoting and driving adoption of Capital One’s suite of lead-generation products and lending solutions, consistently exceeding total revenue, product adoption, and utilization targets. • Prospect and sign new dealers to grow Capital One’s share in assigned region through in-person, mobile, and digital communication • Be an expert on digital lead-generation product and its competitors to handle objections effectively • Establish and maintain trusted relationships with key decision makers • Schedule, promote, and deliver sales presentations to drive product adoption and revenue • Build and execute data driven monthly dealer engagement plan • Plan calls and visits and track results through CRM Key Achievements: • Drove 50% growth in pre-approval sale utilization in one year • Top performer in region for digital product activations

San Francisco, California, United States

Responsible for closing deals and selling product to customers via mobile and digital communication in a fast-paced startup environment. • Managed end-to-end customer journey including sourcing, financing, selling product, and contracting deals • Acted as an internal advocate and created sales enablement tools for other teams to drive product attachment • Established and maintained relationships with lending institutions to provide financing options for clients and maximize profit • Developed and owned process for re-engaging previous clients via cold calling and other communication tactics Key Achievements: • Worked collaboratively on a small team to raise average F&I revenue by over 200% • Implemented new processes with sales staff and senior management to successfully improve F&I attachment and efficiency

Santa Rosa, California, United States

Responsible for managing a team of sales representatives and day-to-day sales operations. • Objective setting, coaching and performance monitoring of sales representatives • Prepare and present sales, revenue, and expense reports Key Achievements: • Reorganized ecommerce department resulting in a 10% increase in closing ratio • Increased gross profit by 16% YoY

Santa Rosa, California, United States

Responsible for managing the store’s finance and insurance department. • Liaise between manufacturer, funding institutions, and customers to provide financing for purchases • Responsible for sale of insurance products • Trained sales staff and provided guidance on available product offerings Key Achievements: • Increased store’s average finance & insurance gross revenue by 30% • Executed over 25% more contracts per month than group average

Santa Rosa, California, United States

Responsible for sourcing clients, maximizing leads, and guiding clients through the purchase process. • Leverage CRM to maintain relationships with client base that provides referrals and repeat business • Worked collaboratively with cross-functional departments to ensure smooth sales operations • Participated in leadership development program to grow management and leadership skills Key Achievements: • Consistently in the top two client advisors from February 2013 - July 2015 • Selected to be one of the first brand certified client advisors in the USA by the manufacturer