Thomas Sterken Email & Phone Number

Herent, Be

In the light of transformation of Lineas, leading the integration of the Customer Care & Supply Chain activities in order to increase the B2B customer centricity and boost the Produce-2-Plan performance.Pivotting towards a product & customer oriented international organization, clustering multiple functions in one team. Installing a Customer Relation Management governance in order to integrate with our customers and touch on multi-functional topics. Ensuring the ownership of Revenue Assurance topics in the business process. Installing governance across teams, production area's (national & international) and functions to achieve these results.Development of MyLineas as the one-stop-shop for customer increase service on lead-to-contract, operations & order-to-cash details. Continous improvement initiatives on CX subjects in order to be perceived as a differentiator in the rail logistics market.

Order Management, E2E Supply Chain Planning activities including tactical variations on the transport plan and corridors. Creation of Supplier Relationship Management goverance, including cost control of SubCo's performing international services for Lineas.Standardization & harmonization on the handover between planning & fullfillment teams. Working in international matrix configuration.Further development of the E2E Control Tower application, including MyLineas and Real-time track & trace data. Embedding standard reporting in the organization to move towards performance.

Brussels Metropolitan Area

Redefine fundamentally & implement end-to-end supply chain control tower processes, tools, standards, … based on best practices in order to realize the long term strategy and contribute to the modal shift.Responsible for the supply chain control tower ensuring end-to-end visibility with real-time data/analytics to control and improve logistics performance and overall production costs.

Managing and optimizing terminal resources in order to meet targets on quality and financials. Drive the Demand Forecasting & Capacity Planning processes within Airport Operations. Coaching an operational planning team (24/7) and lead a team to create 'demand forecasting and planning tools'. Create a data-driven IBP corporation between internal and external stakeholders. Initiating new information streams for trend analysis & real-time planning purposes. Data Management: quality control of critical operational information and create a data governance model on enterprise level.

Responsible for passenger related processors: control service and budget KPI’s in aregulated framework. Run yearly and monthly planning cycles. Define and leadoperational improvement projects

Leading cross-department teams from start to finish in operational related projects. Everything within fixed timings, budget and resources. Analysis of opportunities, develop business cases to convince the senior management in order to achieve operational excellence and cost efficiency. Support for the department Operation Control (optimization capacity, contingency, tendering).

Brussels Area, Belgium

As a trainee i will manage several projects at different companies. Personal development and ambition are key words during this development process.

Shared responsibility with territory sales leaders to develop operational demand plans, supply forecast and detect market evolution. Create reporting tools to improve planning process and support business decisions. Coordinate projects to reduce the technical workload of other planners in the monthly cycles. Technical maintenance and adaptions of current processes.Results: developement price variance tool in SAS environment, transition of MS Access to SAS environment, implementation of SAS Visual Analytics tool, creation of balance score cards to assess distributors, allignment of COGS between finance and sales departement

Developing and building a solar car to participate at the World Solar Challenge. Project planning, daily organization, budget control and communication with 14 other volunteering students, sponsors and press, that were the task as team manager.

Industria is the student union for the students Industrial Sciences at Group T. Several activities (sports, cultural, entertainement, course services ...) are organized by Industria. As the president of the union, i was responsible for the external relations and the well functioning of all the working members.

Inter S takes care over the social facilities for Group T students. Getting a free bike, food in exchange for democratic prices, social subsidization ... Together with teachers and administrative staff, i could create the policy and control the quality and the cash flow.

Black Belt Lean Six Sigma, Process Excellence, Ongoing

Showing leading skills and proven record in Lean & Statistical principles into Service oriented organization. Courses: Basic Statistics.

Yellow Belt Lean Six Sigma, Process Excellence, Success

Introduction in the world of Lean & Six Sigma as preparation of Green Belt. Focus on operational excellence and improvement.

Advanced (Master Black Belt) Microsoft Excell, Success

Advanced excell course in order to integrate multiple data sources, build dynamic dashboards and perform data analytics (powerpivot, DAX.

Postrgaduate Entrepreneurial Engineering Experience

Master Industrial Sciences, Ict/Electronics

High School, General