Thomas Stewart Email & Phone Number

Houston, Texas, United States

Full-scale architecture, design, implementation, and operation of IT security and support programs.

Pasadena, Texas, United States

Coordinate IT security projects, ensuring alignment with organizational goals and timely completion. Serve as a senior point of contact for advanced support issues, resolving complex security incidents. Utilize Zscaler Zero Trust Exchange, Cisco Umbrella, SumoLogic (SIEM) and CrowdStrike Falcon to monitor and mitigate threats, maintaining robust network defenses. Implement security protocols and frameworks, including CIS18, to enhance system integrity and prevent data breaches. Collaborate with cross-functional teams to foster a secure IT environment.● Successfully rolled out CIS18 Framework, strengthening the security posture of the organization.● Optimized incident response times by leveraging advanced security tools for threat detection and mitigation.● Increased the effectiveness of security monitoring procedures, contributing to a safer network environment.● Participated in incident response (IRT), Disaster Recovery (DR), and Business Continuity Planning (BCP)

As IT Regional Support Analyst, I collaborated with IT professionals to design and implement security policies, enhanced system reliability, supported company-wide IT operations, assisted in the execution of security protocols, safeguarded organizational data/assets, and fostered stakeholder relationships to align IT initiatives with business objectives.Below listed are a few of my key achievements:• Exceeded vital performance indicators, setting a benchmark for team performance and contributing to streamlined processes.• Developed comprehensive documentation facilitating knowledge sharing and replication of best practices among team members.• Played a pivotal role in the successful design and execution of critical IT security measures.• Enhanced overall system and network efficiency through targeted IT solutions.• Developed IT solutions that significantly improved network security, leading to a promotion within three months.

United States

Consulted on LIDAR and UAS technology projects as a key IT escalation point. Developed and executed training curriculums, enhancing team capabilities and setting technology standards across the organization. Managed purchasing, requisitions, and vendor relations, ensuring robust cybersecurity measures under the CMMC framework. Provided expert tier-three support for engineering software/hardware and coordinated server hardware lease replacements to optimize network performance. All responsibilities were in addition to my prior IT Support Specialist role.● Received multiple Regional Employee of The Month awards and a national Pathfinders award for outstanding internal service.● Successfully led UAS and LiDAR technology projects in collaboration with the US Navy.● Implemented effective cybersecurity protocols to protect vital IT infrastructure and data assets.● Played a pivotal role in deploying networking and server hardware, improving system reliability for multiple locations.● Developed documentation and training curriculum for fellow support services members.● Planned and implemented technology standards for multiple office moves.● Provided tier three support for engineering software, enterprise systems, and hardware.● Assisted regional management with technology standards, deployments, and best practices to increase the efficacy of technology for the business.

United States

Coordinated enterprise-wide IT initiatives and NIST-compliant mobile device deployments, ensuring compliance and streamlined operations across multiple locations. Provided comprehensive technical support for various hardware and software, including laptops, desktops, tablets, and networking and server equipment. Managed hardware and software asset maintenance and processed requisition requests utilizing Oracle EBS and ServiceNow to maintain inventory accuracy and control. Routinely maintained regional business continuity plan data.● Exceeded regional and international Key Performance Indicators, setting a benchmark for IT service delivery.● Instrumental in the turnaround of IT service delivery goals at several critical regional locations, restoring service excellence.● Enhanced end-user experience and system efficiency by developing and deploying advanced technology solutions, including SCCM software packages written in the Batch and VBScript languages.● Participated in enterprise-wide IT projects and initiatives including NIST compliant mobile device management and Multi-Factor Authentication token deployments.● Coordinated with multiple internal IT teams to provide support and solutions to end-users.● Provided advanced technical support for laptops, desktops, tablets, and networking and server hardware.

Washington D.C. Metro Area

Delivered comprehensive tier-two technical support for various hardware, including laptops, desktops, printers, copiers, fax machines, phones, and network equipment. Collaborated with cross-functional teams to enhance system functionality and user experience. Provided expert guidance on technical issues, contributing to the maintenance of robust IT infrastructure.● Streamlined printer management processes, improving efficiency and reducing downtime.● Played a pivotal role in successful client migrations, ensuring no interruption to daily operations.● Achieved seamless operations and client satisfaction through diligent troubleshooting and problem resolution.● Provided tier two technical support for laptops, desktops, printer/copier/fax machines, VoIP phones, and networking equipment.● Implemented management and monitoring for printers using HP JetAdmin. Supported client migration, networking and copier infrastructure projects.● Created and maintained user accounts using Active Directory, SharePoint, Exchange on Premise and Office 365.

Washington D.C.

Assist Miriam's Kitchen with the organization's planned IT upgrade.

Bachelor Of Science - Bs, Computer Information Systems-Management And Networking

Associate’S Degree, Applied Information Technology

High School

Activities and Societies: National Honor Society Jazz and Marching band