Responsible for oversight, planning, and day to day operations of all aspects of Joe Filter. Supervise, direct and evaluate assigned staff, address employee concerns and problems, counsel, discipline, conduct interviews and make hiring decisions. Coordinate and oversees the design development, marketing, and maintenance of a new home service company. Analyze new technologies and run competitive analysis, from scheduling and route optimization software to GSuite administration, telecommunications, network administration, social media, digital marketing, and mobile device deployment. Schedule and prioritize work assignments; monitor status of work in progress. Review and inspects the work of assigned staff to ensure the work quality, and timely completion of assigned duties and responsibilities. Develop and implement marketing plans. Manage budget. Grow brand through traditional and digital medias. Research and implementation of customer acquisition, retention, and satisfaction processes.

Social media consulting & community integration

Responsible for overseeing administration of company’s Adult Day Health Services. Supervised a program staff of 100+ including 7 direct reports. Developed new programs, facilities, and marketing programs; helped plan, develop and establish procedures, policies and objectives with FSL Senior Management teams. Maintained and fostered relations with ADHS Advisory Councils, Boards of Directors, civic groups, funding agencies, governmental and religious organizations. Identified potential ADHS donors, built and nurtured donor relationships, helped provide opportunities for internal and external collaborations and partnerships to gain strong financial support of individual centers and the overall division. AccomplishmentsCreated FSL’s initial online presence through social media, SEO, and SEMManaged launch of FSLcares project; multiple online social communities for caregivers and participants.Managed launch of “Therapeutic Tech” program, incorporating mobile devices into daily programming at each center.Managed production of The Voices of ADS video; won 2009 NADSA Media Award.Expanded geographic coverage of programs by opening two new adult day services centers.Voted in as President of Arizona Association of Adult Day Services (AAADS) for consecutive termsManaged redesign project of AAADS website, including re-branding, content strategy, and statewide participation.Invited and voted onto National Board of Directors for National Adult Day Services Association (NADSA) as member of marketing committee with emphasis on social media.

Administered and assisted with adult day health services (ADHS) under the licensure of the Arizona Department of Health Services, Offices of Behavioral Health and Assisted Living Licensing. Responsible for coordinating the program including: intake and discharge of participants; documentation, monthly reports; staff hiring, training, supervising, evaluating and termination; clinical supervision of staff; marketing of program; worked with the Advisory Council or Board of Directors; cooperated with community agencies and other external stakeholders; coordinated the maintenance of building and equipment. AccomplishmentsSecured continued funding of CDBG funds to run a restorative therapy program including PT, OT, and music therapy. Successfully closed center with placement of all actively enrolled participants into other ADS centers and other appropriate placement.

Led or assisted in group discussion, sensory stimulation, exercise, or craft group. Required to write progress notes, complete a recreation assessment, and/or attend care plan conference. Responsible for documentation of daily Activity Flow Sheets. Kept Center clean and organized. Observed and reported any changes in participants’ behaviors to Recreation or Center Director. Maintained confidentiality. Assisted participants with meals, in the use of the bathroom, and in transferring. Responsible for oversight of recreation program in the Recreation Director’s absence.AccomplishmentsImplemented horticultural therapy program for young adults with TBI.Developed computer skill training programs for young adults with TBI.

Responsible for all dietary needs of the facility. Managed 7-9 employees directly. Created and maintained budget sheets and scheduling for dietary department. Assisted in the planning and initial opening of an Alzheimer’s ‘wing’ which was constructed in 2005.