Thomas Terashima Email & Phone Number

Analyze and document business rules and logic necessary for new web-based agency rating system.Resolve integration issues between multiple web-based systems via XML file analysis.Implemented an online payment system encompassing seven states and two lines of business.Collaborate with business users to compile and document all necessary requirements.Conduct technical review meetings between IT and business units to ensure clarity of requirements and implementation.Provide timely production support via Helpdesk tickets following project deployment.

Supervised up to 43 part-time employees to ensure proper telephone coverage and maintain productivityParticipated in analysis and testing of redesigned underwriting system based on existing legacy softwareOptimized and standardized training procedure to train larger groups of new employeesDeveloped electronic forms for remote users to complete phone reports via e-mailProvided technical support for all in-house and remote PC and Wyse terminal usersStreamlined and automated departmental reports Completed the Mercury Insurance Management Certificate Program 2006