Thomas Hubbard Email & Phone Number

Texas, United States

Foster City, California, US

As a part-time vocation, I work as a football and lacrosse sports official/referee for youth, high school and collegiate athletes in Dallas and the surrounding areas.

San Jose, California, US

• Provide Enterprise support for North American customers managing service requests from creation through issue resolution including escalation management and case documentation.
• Handled troubleshooting of Mcafee software applications such as ePolicy Orchestrator, Mcafee Agent, Host Intrusion Prevention, Application Control and Mcafee Endpoint Security. These point products combine to manage.
• Offered recommendations and product configuration assistance for clients based on need and business use cases.
• Primarily focused on implementation of workarounds and solutions leveraging personal knowledge, internal tools and knowledgebase articles to mitigate and prevent security threats, contain malware outbreaks and manage.
• Exceeded service goals for case closure metrics, adherence, and CSAT demonstrating product knowledge and ability to engage with high level technical clients.

• Built and maintained company website. Created all blog content and google/social media marketing ads.
• Managed fix and flip renovation projects from acquisition to sale with profits exceeding $100K.
• Created project timeline, collaborated with and hired contractors during rehab..
• Manage accounting and budgeting including purchases, repair expenses, taxes, rent cash flow, security deposits and vacancy forecasts.
• Developed marketing materials, created social media and direct mailing marketing campaigns, and build relationships with realtors to generate leads.

Tinton Falls, New Jersey, US

• Provided cloud-based process workflow methods for managing all pre-drilling activities for oil and gas companies and evidentiary compliance solutions for NERC and 693 Compliance.
• Technical subject matter expert for clients managing projects generating $400K in revenue.
• Managed team and consulted clients during post-sales implementations on customer delivery including on- and off-site application training and software configuration and on-going client support issues through to.
• Facilitated workflow modeling and requirements sessions acting as a liaison between business users and application development teams to define product features and enhancements, create and monitor project schedule and.
• Developed complex SQL queries to generate reports for customer data review and used SQL Server to help resolve production data issues.
• Collaborated with Operations and IT teams to provide one-year onsite support and services agreement with Devon Energy netting more than $150K in billable consulting hours while upgrading client’s instance to latest.

Atlanta, Georgia, US

• Consulted with JCP Inc. to lead re-launch of rewards and customer loyalty program aimed at increasing repeat sales revenue through more efficient customer enrollment and enhanced incentives.
• Managed project resource allocation and collaborated with 30 member cross-functional teams to determine project scope, purpose and plan.
• Facilitated status, design and requirements meetings with department managers and developers to provide process improvement recommendations and scope management.
• Identified reduction in project scope and gaps in project schedule while driving faster resolutions to defects leading to project staying ahead of schedule by 30 days.
• Documented software defects and collaborated with product design team in product analysis, feature definition and backlog prioritization.

Austin, TX, US

• Consulted clients on publishing, delivering and managing digital media while using company suite of software products and networking technology during implementations and deployments.
• Managed implementation projects through full software development life cycle including gatheringrequirements, planning projects, acting as liaison between customers and developers, configuring software, deployment and.
• Delivered solution to streamline distribution of timely sales and promotions communications to remote field sales employees for Altria Group that generated $500K in revenue.
• Project manager in creation of mobile initiatives summary application allowing chain account leaders to publish and dynamically target sales incentives, pricing data and other communications to sales team online or.
• Coordinated, configured, managed and led 3 online, real-time training events through live streaming technology for McDonalds netting company $25K per event while decreasing client overhead costs.

Austin, TX, US

• Member of cross-functional technical support team that managed distributed site services and desktop support for McDonald’s restaurants and franchises with contract netting company more than $3M.
• Provided day-to-day install, hardware and software support for 14K restaurants that used e-Learning application to deliver food safety and sales training content to employees and franchise owners.
• Served as customer support lead in managing deployments of all system changes on e-Learning computers, including upgrading Internet Explorer, installing Microsoft security patches, building and maintaining operating.

• Diagnosed and resolved hardware, software and network connection issues in a Windows Active Directory infrastructure for members of the U.S. Army Reserve.
• Provided troubleshooting and support in firewalls, email configuration, printers, active directory administration and the installation and support of Microsoft Office applications.
• Resolved more than 20 incidents daily while exceeding Service Level Agreement for response time and issue resolution on 98 percent of tickets assigned.
• Developed repeatable processes and created internal documentation allowing other team members to remedy user problems in less time.