As the Head of Compliance at ShipHero, I oversee the security and risk management of the company's cloud-based platform and services. ShipHero is a leading provider of e-commerce fulfillment solutions that help online retailers optimize their operations and customer satisfaction. With over 25 years of progressive experience in IT project management, cloud technology, DevOps, and operations, I hold PMP and AWS certifications, making me well-equipped to lead compliance efforts at ShipHero.

Miller Heiman Group is a leading provider of business performance solutions that builds world-class sales and service organizations by improving their alignment and execution like never before—and like no one else in the industry.Miller Heiman Group - Now Part of Korn Ferry*See the move that moves the deal.*"Today’s sellers struggle with an overwhelming number of decisions and where to best allocate their resources. At the same time, sales managers battle to measure and improve overall sales effectiveness because existing CRM data lacks actionable insights."Scout by Miller Heiman Group overcomes these sales hurdles. By combining the methodologies covered in our sales training programs Strategic Selling® with Perspective, Conceptual Selling® and Large Account Management ProcessSM (LAMP®) with powerful, analytics-driven sales technology, Scout increases the likelihood of winning sales, and helps sellers integrate Miller Heiman Group’s core methodologies into their selling activities.

Global Service AssuranceLed a diverse team of onshore and offshore associates. Through Digital Transformation, Cloud and Agile Integration & TrainingProvided Oversight and Direction – Managing teams of engineers, developers and support staff for Global support services, negotiating vendor contracts and service SLA’s. Responsible for - Stakeholder, Oversight Project Management, Resource Tracking, Financial Planning, Forecasting, Management of Iterative, Agile & Cloud Projects. Facilitated transitioning towards Agile Project Delivery methodology to Global Teams in Service Support. Created cross-functional training program, requirements and led cloud training for Amazon Web Services training and certification programs to support Nielsen’s Engineering team’s migration to the Cloud. Conducted Gap Analysis of legacy software applications to identify gaps and create a roadmap to move development teams into CI/CD processes: automate source code control, development, testing and deployment /migration to cloud systems on AWS. Coordinated Training and Onboarding of teams – architecting the SDLC from SVN to GIT based Code Deployment - Testing and Automation tools: Ansible Tower, Jenkins, Bamboo and other Infrastructure Tools Cloud Formation, Terraform for cloud deployment (infrastructure as code service on AWS). Managed Implementation of Jira suite of tools to support agile development and CI/CD processes.Represented Nielsen at Cyber Security / Cloud Security Conferences and Seminars by AWS and Florida Center for Cyber Security. Coordinate integration of security and monitoring tools with internal IT security and auditing department. Supporting Continuous Compliance Continuous Security CC/CS DevSecOps model.

Information Technology - AWS Cloud Consultant.Professional services firm specializing in SMB market segments providing contract PM servicesContract SW Development / Project Management / DevOps -Scrum Master & Product Owner /Technical Training / IT Services, Audits, Compliance and Integration, Customer Support/Maintenance and Management services. Recommend/Deploy Cloud solutions based on AWS best practices for security and high availability. Coordinate/Facilitate development of Policies: Management, Governance, Security, Costs Optimization, and overall administration of client’s processes.Design, Develop and Lead projects, including training plans to quickly familiarize teams with AWS cloud Well-Architected framework and the associated five pillars, providing the foundation for managing systems migrating to the cloud.Provide leadership and support for design, procure, program and service - of OTS technology and cloud systems/operations (Public/Private) Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS). Software development services and support. Translate customer requirements - into fully functional systems with design and operations using both standard practices and operations research methodologies. Research select network components, cloud-based products, negotiate and procure - suitable to customer's operating environment. Prioritize and coordinate internal and vendor operations and review of SLA’s.

DOD and DOS contractor supporting information technology/operations, special access, and other Intelligence-related programs in the Middle East and Washington DC national capital region.Recruited by Lockheed Martin and CACI companies to lead operations for servicing Departments of Defense and State Information Operations, Intelligence, and other contracts and subcontracts in the Middle East.Hired to oversee up to 15 direct and 80+ indirect reports.Held accountable for the P&L, product quality, and customer service supporting prime/subcontracts. Defined and managed administrative and internal controls. Directed cash flow budgeting for units under my direction.Provided analytical intelligence and information technology services in support of high tempo, high-risk operations with tight deadlines under high stress, life-threatening environments, and conditions. Responsible for the development, Forward deployment & maintenance of information technology and ancillary services throughout secure locations in the Middle East providing:♦ Network installation, maintenance to Forwarding Operating Bases. ♦ Support to remote areas, maintenance of servers, and network security. ♦ Installation, maintenance, and support of satellite link and site data services. ♦ Directed in-house and off-shore software development/support for critical projects ♦ Liaison services between the company and multinational clients and host country.♦ Logistics services for staffing and materials support to ongoing operations. Recognized by military leadership for managing key personnel and projects with excellent interpersonal skills, combined with a can-do attitude & dedication to customer service satisfaction. Resulting in a personal request to Lockheed for my immediate return to a sensitive classified overseas deployment to assist in decommissioning/transfer of systems supporting force draw-down and the subsequent safe return of personnel & equipment to the Continental United States.

Lead the transformation of technology, personnel, and processes from an early stage company to a successful self-correcting model that positioned the firm to adapt software platforms with market changes successfully. Responsible for personnel staffing of division: hire, train, supervise, evaluate and provide mentorship and career development. Selected and coordinated all vendor/partner relationships. Responsible for review and approval of SLA’s.Directed in-house and offshore software development teams on multiple platform-specific projects. Requiring - adherence to firm SDLC standards and assurance to scalability and backward compatibility of existing code base. Experience working in an agile development framework with SCRUM teams. Programming languages utilized:♦ Java♦ PHP♦.net / c# - (Sharepoint services)Completed gap analysis and instituted first ever disaster recovery process.Provided NHR with the capability of a quick recovery from infrastructure issues or other business fluctuations, as may arise from natural disasters or other influences on the technology systems resulting from its unique geographical location.

Worked with U.S Government Intelligence Agencies on Middle East assignments supporting Operation(s) Iraqi Freedom (OIF), Enduring Freedom (OEF) (US - Navy Reserves).Analyzed, planned, directed and conducted briefings; providing guidance and recommendations to strategic decision makers: Commanding General, US Government Official, and Foreign Nationals.Deployed to Baghdad, Iraq Feb 2005 to April 2006. MacDill Air Force Base /Tampa, Florida April-Dec 2006.US Navy Veteran: ♦ Intelligence Analyst ♦ Submarine Service

Conducted information technology and financial auditing services for Fortune companies. Sarbanes-Oxley Compliance (SOX)Assisted this Arthur Anderson spin-off consulting business, expand and solidify their presence in the PNW with several high profile client acquisitions, supporting multiple M&A activities. Provided Software Development / Information Technology & Management consulting services, inclusive of Business Risk, Technology Risk, and Internal Audits. Projects involved assessments of Sarbanes-Oxley 404 requirements for SAP and Oracle Systems based clients. Key points of the process covered: ♦ Understand the flow of transactions, including SW flow and all IT aspects, in sufficient detail to identify points at which a reporting misstatement could arise;♦ Evaluate company-level (entity-level) controls, which correspond to the components of the COSO framework;♦ Perform a fraud risk assessment;♦ Evaluate controls designed to prevent or detect fraud, including management override of controls;♦ Evaluate controls over the period-end financial reporting process;

Synopsys - acquired Avant 2002 Responsible for: corporate real estate holdings, human resources, information technology and MIS procurement and logistics; related to software processing/packaging units for the EDA industry. Developed strategic plans to improve operational efficiencies and cost controls.Completed projects inclusive of operations/procurement process improvements, multiple concurrent acquisitions, e-commerce, reporting and metrics, ISO 9001-2002 registration, Initiated six sigma programs and process, Sarbanes-Oxley reporting, internal audit coordination, business continuity and recovery planning and training.Directed:★ HR activities for 700-employee Company with 69 facilities in 13 different countries★ Avants HQ Central information technology hub, systems, and teams. Provided concurrent monitoring and reporting to executive management on status of multiple projects and service efforts, as well as managing licensing and product shipping efforts. Led numerous retrofit, facility upgrades, new construction projects and real estate leasing transactions. Assigned under Board of Directors with personal signing authority for all Global facilities. Reporting to the CEO: Planned and directed the seamless transition of product licensing & distribution department from California HQ to Oregon. Delivered zero impact to current customer base, while significantly improving licensing and software release cycle.Successfully negotiated major SLA’s with vendors: MCI WorldCom, Sprint, and AT&T, for the successful conversion of Avant’s entire WAN infrastructure from FR to fully integrated VPN saving $ 3.5+ million dollars in annual fees. Coordinated successful conversion of procurement infrastructure to SAP BW workflow system with integrated B2B supply modules that provided advanced monitoring and reporting on all supplier processes and validation for supplier scorecard system.

Early Stage Company was making the transition to a public entity. Responsible for staffing &, training of software, hardware engineering teams and set-up of customer service department.Responsible for all activities, P&L for division:★Staffing, training, evaluations and career development. ★Logistics - testing, QA, packaging, shipping, delivery and set-up and training for customers. ★Submission, process, test, and attainment of various National and State standards of compliance. NIST – DOT – UL. Experience in software development project management, in-depth knowledge of software development life cycles & processes, challenges, and culture. Familiar with both Agile (Scrum, Lean Startup) and Waterfall methodologies and able to apply them where best suited.Worked closely with sales & marketing team, consulting with customer base on usability and feature enhancements and code changes to support local and national standards and testing criteria.Conducted code reviews and managed QA process for release cycles. Established - vendor selection, production metrics, and reporting on all products.

Successful Project Manager and Team Leader: Supported Branch Operations in Oregon and California with a portfolio of over $30 million dollars.Originally recruited to the (Hayward) California Branch in 1995. Successfully managed many high-profile projects throughout the San Francisco Bay Area & Silicon Valley. Pier 39 UWW, Golden Gate University Performance Contract, USDA Berkeley Laboratory Expansion, Kaiser Permanente and Chiron Labs. Design Build and Performance Specification Projects: Software Development, Installation, Commissioning and Service of Building Automation Systems (BAS) including Life-Safety, Security Systems comprised of CCTV, Card Access, Personal Duress & Perimeter. Specialized Hospital systems: Nurse Call, Patient Wandering, and many design-build engineering projects. Responsible for the start-up and management of a new high-performance industrial customer service team targeting healthcare, government, education and high-tech sectors in the Pacific Northwest. Challenged with revamping project bid proposal system and contract management processes to improve customer satisfaction, decrease costs and increase cash flow. ★ My Teams projects contributed to the overall success with improved EBITA in the PNW Branch within my first year, a milestone in the PNW operations area.

Industrial Control Systems - integration, security and specialty telecommunication systems. Provided management and technical leadership.Responsible for:★System architecture, software development, definition planning and implementation. ★OEM/Government contract management, and materials handling. ★Managing project costs, quality, and scheduling, completing projects within time and budget scope.★Complete end to end solutions utilizing fiber optics installation following NECA and FOA standards★Training of all technicians by AT&T fiber optic systems group. Played a key role in turning around troubled projects: performing cost analysis, implementing reporting metrics and anticipating project problems with outsourcing firms, delivering $1.5 million savings.

Worldwide leader in security and telecommunication systems specializing in the design, manufacture, installation and maintenance of large and complex proprietary security, telecommunications and industrial control systems. (US expansion project of Shorrock Automation U.S. subsidiary of British Rentokil PLC - Aquired by Compudyne 1996)Project ManagerResponsible for P&L and driving all aspects of design build contracts for numerous California state government projects, including job cost analysis and forecasting, change management, billing, and vendor relationships. Successfully negotiated all change orders and adjudicated vendor/supply claims, delivering projects on time and within budget.Design Build - Plan and Specification Projects: Needs Analysis, Software Development, Installation, Commissioning and Service of Security Systems: CCTV, Card Access, switching and control utilizing programmable logic controllers (PLC's) Personnel Duress & Perimeter systems. Specialized Hospital systems: Nurse Call, Patient Wandering and other classified government communications systems.

Leader in supervisory control and data acquisition systems (SCADA) in North America. Provided state of the art industrial controls and gauging systems for numerous private and government enterprises. Supported software development, installations and service of systems across the Pacific North West U.S.Participated in a laser basis weight measurement, research and development (R&D) project, lead by the industrial systems group.

New United Motor Manufacturing, Inc. was an automobile manufacturing plant in Fremont, California, jointly owned by General Motors and Toyota that opened in 1984 and closed in 2010Responsible for installation, programming and maintenance of various industrial robotic and SCADA / PLC industrial control systems utilized in highly automated automotive manufacturing environment.Performed: root cause analysis, problem solving techniques and process control management for quality control issue resolution.Developed, prepared and implemented, cross functional training systems.Coordinated, planed and scheduled maintenance work related to corrective maintenance, preventive maintenance, work order requests, equipment installation and other project related tasks..