• Automated network device management of 60 satellite offices utilizing various Python Libraries (nornir/netmiko/napalm) to backup, compare, and update Cisco switch configurations which enabled our team to scale from making changes on per-device basis to predetermined batches simultaneously • Operated Rapid7’s Nexpose software to detect vulnerabilities in infrastructure and assess compliance against CIS benchmarks to harden devices in accordance with new and existing company security policies • Assisted in working with the Business to effectively communicate the risks of identified vulnerabilities and make recommendations regarding the selection of cost-effective security • Investigated, responded to, and remediated alerts generated from SOC for on-premises and cloud infrastructure and performed root cause analysis controls to mitigate identified risks utilizing scripting and/or tools such as CrowdStrike, KnowBe4, LogRhyhtm, and more where appropriate • Developed PowerShell modules and scripts to automate server configuration and increase team productivity • Managed approximately 1000 end-user VM’s in VMWare vSphere using PowerCLI scripts in conjunction with Citrix PowerShell to increase deployment speed of infrastructure changes • Managed cloud security through the use of Azure AD Conditional Access Policies, Exchange Admin, Security and Compliance using PowerShell • Mentored junior staff and served as go-to resource for technical escalations

• Collaborated in planning and implementation of telecom provider migration including associated business processes and infrastructure for 1000 users • Developed documentation and Standard Operating Procedures relating to new telecom provider for end-users and help desk staff to assist with transition • Worked across various technical and non-technical teams to update IT infrastructure in alignment with business needs • Troubleshot, deployed, and managed servers hosting custom and COTS software to enable increased business productivity • Acted as an escalation point for troubleshooting system issues

• Acted as first-line phone support for company of 1000 users in a team of 4 for any IT-related issue both on-premises and remotely • Used PowerShell to automate tasks and audit information relating to Active Directory, Exchange, Office 365, Windows OS, and Azure • Supported the company's enterprise virtual desktop and application delivery software systems in a Citrix environment, user account administration, network infrastructure and printers, VOIP system, and physical desktops of primary headquarters and approximately 60 satellite offices • Updated technical documentation and made recommendations for process improvements • Assisted infrastructure team where local hands on activities are required

• Monitored the operational support systems to proactively identify service impacting events relating to Windows and Linux servers, network equipment, and facility infrastructures • Escalated problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution • Secured access to data center infrastructure following standard operating procedures

Assisted faculty with various technical issues including installation and troubleshooting of software, hardware, and network issues