Thomas Tung Email and Phone Number
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Experienced and results-driven product management leader with a proven track record of driving strategy, innovation, and growth across diverse industries. Adept at managing multimillion-dollar portfolios, leading high-impact product development, and implementing strategic automation solutions that transform customer experiences and improve operational efficiency. Demonstrated expertise in developing and communicating a clear product vision, shaping data-driven strategic decisions, and executing change management initiatives with measurable results. Known for empowering and guiding cross-functional teams, building high-performance cultures, and aligning stakeholders with a shared vision to drive business success. Strong communicator and motivator who inspires collaboration, fosters accountability, and consistently delivers impactful outcomes for sustained growth and competitive advantage.
United Airlines
View- Website:
- united.com
- Employees:
- 71284
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Product, Digital Compensation - Customer Strategy And InnovationUnited AirlinesChicago, Il, Us
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Manager, Product Management - Customer Strategy & InnovationUnited Airlines May 2023 - PresentChicago, Il, Us- Leading product strategy for United's global distressed customer compensation portfolio, leading the development of innovative solutions and driving automation to improve customer experience across airport operations and service channels. - Set product vision, aligned cross-functional teams, and led a high-performing team to achieve enhanced customer satisfaction and operational efficiency.
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Senior Program ManagerKraken Digital Asset Exchange Dec 2021 - Jan 2023Remote First, Us- Directed the development and deployment of Cryptowatch Social, a crypto-native social platform, facilitating real-time engagement for trading enthusiasts and fostering social discussions within the crypto community.- Led the design and execution of PMO best practices, processes, and procedures, collaborating with over 10 teams to drive alignment and operational efficiency. Leveraged Agile, Scrum, and Shape Up methodologies to foster cohesive teamwork and streamline project execution.- Led and supported quarterly Objective and Key Results (OKR) cycles with leadership teams, while also supervising milestones and timelines to ensure the attainment of strategic objectives. -
Senior Program Manager, Amazon Devices & AppstoreAmazon Apr 2021 - Oct 2021Seattle, Wa, Us- Led collaboration between Zoom and Amazon’s internal engineering teams across multiple departments to ensure the successful and timely launch of Zoom, the groundbreaking two-way communication app, on FireTV televisions.- Championed the creation of prioritization frameworks for cross-functional teams, driving improved decision-making and resource allocation while coordinating with external partners at Amazon Appstore to align on strategic goals. -
Senior Program Manager, Prime VideoAmazon Dec 2020 - Apr 2021Seattle, Wa, Us- Managed the development and delivery of Prime Video’s international expansion program, collaborating with global teams to launch services successfully, automate internal payment systems, and roll out TVOD video services in seven new countries.
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Program Manager, Prime VideoAmazon Jan 2019 - Dec 2020Seattle, Wa, Us- Led strategic change management for Prime Video's Transactional Video on Demand (TVOD) and Subscription businesses by automating the month-end royalty process, reducing processing time from 20 days to 5, and consolidating the work of 7 individuals across 3 teams into the equivalent of 1 full-time position.
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Vendor Manager, TextbooksAmazon Nov 2016 - Jan 2019Seattle, Wa, Us- Fostered and nurtured strong relationships with key vendors and partners, strategically negotiating contracts to expand product selection and identify optimal vendors, driving competitive pricing and enhancing customer value.- Developed and implemented strategies to enhance vendor performance on Amazon by expanding product offerings, optimizing operational processes, and executing targeted marketing campaigns, resulting in a 15% increase in average sales - Played a pivotal role in achieving $18 million in cost savings through strategic negotiations, operational planning, and bulk procurement from first-party vendors, driving both cost efficiency and business growth for strategic partners.
Thomas Tung Skills
Thomas Tung Education Details
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Questrom School Of Business, Boston UniversityFinance & Marketing -
University Of SydneyFinance & Marketing
Frequently Asked Questions about Thomas Tung
What company does Thomas Tung work for?
Thomas Tung works for United Airlines
What is Thomas Tung's role at the current company?
Thomas Tung's current role is Product, Digital Compensation - Customer Strategy and Innovation.
What is Thomas Tung's email address?
Thomas Tung's email address is ttung@bu.edu
What schools did Thomas Tung attend?
Thomas Tung attended Questrom School Of Business, Boston University, University Of Sydney.
What skills is Thomas Tung known for?
Thomas Tung has skills like Social Media, Powerpoint, Photography, Teamwork, Microsoft Excel, Public Speaking, Graphic Design, Digital Photography, Social Networking, Illustrator, Adobe Creative Suite, Tumblr.
Who are Thomas Tung's colleagues?
Thomas Tung's colleagues are Chris Mccullough, Roger Anderson, Karen Pittatsis, Lynde Tan Icf-Acc Certified Coach, Jerome Castillon, Katy Moy, Bethzaely Head.
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