Thomas Uddyback Email & Phone Number

Provides higher-level technical support to customersvia the telephone and/or Internet (e.g., instantmessage, email). Assesses nature of system or service issues andresolves technical or sophisticated support problemsthrough independent judgment and advanced problemsolving skills.Maintains log of system issues and conveys customerfeedback to product development staff. Possesses sound knowledge of organization'sproducts.Facilitates client transitions from product implementation to product support.

Raleigh-Durham, North Carolina Area

Assists patients with online patient portal system: a secure, and private online tool that gives patients access to their personal medical informationDelivers customer service at a high level related to patient care, safety, and financials

Raleigh-Durham, North Carolina Area

Served as member of self-managed team that assisted clients and third-party support teams nationwide with electronic health records, practice management software, and revenue cycle management software systems.Provided system training for clients. Recommended best practices to help clients achieve business objectives. Acted as intermediary between client and development teams.Worked directly with insurance payers to verify and correct inbound and outbound EDI claim submissions. Experienced with medical billing and coding.

Server/Trainer: Maintained high sales average. Brought in new and repeat customers.Promoted to Trainer position after demonstrating efficiency and communication skills.

Internet Sales Representative / GM Certified Internet Manager: Responded to and provided information to clients who utilized our website and third party sites. Maintained a high sales average while providing repeat customers. Received Internet Manager Certification through General Motors. Business Development Center (BDC) Representative: Managed phone-sourced vehicle inquiries and assisted prospective customers.

Special Finance- provided auto loans for individuals with challenged credit. Often exceeded monthly sales quotas and was called upon to assist other advisors with difficult cases.

Food and beverage service, promoted to Certified Trainer responsible for guiding new employees.

Associate'S Degree; Advanced Certificate, Computer And Information Sciences And Support Services

Activities and Societies: Member of Phi Theta Kappa International Honor SocietyMember of Phi Theta Kappa International Honor Society

Commercial Arts