Thomas Uptegrove Email & Phone Number

Rochester, New York, United States

Rochester, New York, United States

• Consulted with stakeholders to identify training needs, utilizing needs assessments.
• Developed and executed effective follow-up strategies to reinforce learning objectives.
• Evaluated individual and organizational performance to ensure training were meeting business needs and improving performance.
• Optimized training programs for maximum effectiveness and efficiency.
• Developed, organized, conducted, and evaluated learning programs.
• Created teaching materials and learning deliverables.

• Oversaw day-to-day operations, including; financial, marketing, customer service and staff management responsibilities at respective properties.
• Assisted with the development, planning and implementation of budget, including the charting of overall financial performance.
• Oversaw customer service, resident relations, maintenance department practices, vendor relations, marketing and leasing.
• Trained and developed new community personnel.
• Analyzed and made decisions based on current market trends and conditions.
• Maintained physical and aesthetic characteristics of the community to ensure optimal appearance and curb appeal.

Tower 280 - Rochester, NY

• Managed a 355,000 sf mixed use building located above a three story Parking Garage in the historic Midtown district of Downtown Rochester. This was previously was occupied by the first indoor, urban shopping mall in.
• Successfully leased 96% of the residential portion of the building, an enormous success story for downtown Rochester. All office space has been leased and occupied with tenants that include Bergmann Associates, DeJoy.
• Executed various policies and procedures that allowed for smooth operation of the tower, while managing service contracts and vendors (Security, Cleaning, Elevators, HVAC, Windows, Fire/Life Safety, Access Control, etc)
• Processed and approved all AP and Utilities through third party companies (Avid & RealPage). We implemented a new Residential and Cash Management Software program, Yardi Voyager, as well as, Yieldstar for Revenue.

Rochester, New York

• Oversaw the day-to-day operations of the 124 unit new development property, including; financial, marketing, customer service and staff management responsibilities.
• Developed, planed and implemented a budget, including the charting of overall financial performance of the property.
• Handled record keeping and reporting responsibilities.
• Oversaw customer service, resident relations, maintenance department practices, vendor relations, marketing and leasing.
• Hired, trained and developed community personnel.
• Analyzed and made decisions based on current market trends and conditions.

Rochester, New York

• Proactively manage sales, outreach, prospecting and lead generation with a primary focus of converting leads into sales.
• Provide a professional, positive and engaging experience for prospects while touring the apartment homes and community.
• Take resident complaints and identify proper protocol to resolve work related issues.
• Assist in the preparation of marketing material for outreach to include newsletters, market surveys and resident activities. Attend assigned community/resident events.
• Regularly conduct, complete and update marketing surveys to include both telephone and physical shops of competitors.
• Process apartment applications and lease renewals by accurately completing all related paper work and assist new residents with the move-in process.

Rochester, New York Area

• Supported 31 unique companies located across the East Coast with excess of 3,100 assets totaling revenue over $1.5 million.
• Managed contract set up procedures implementing the Xerox XPS tools, which included adding assets, site and price plans.
• Maintained a close working relationship between the Xerox designated teams, to offer 1 on 1 training for new employee development.
• Kept a timely and accurate Excel database records of customer assets by utilizing various Xerox systems for customer-networked devices.
• Acted as a liaison between customer and value-chain partners to ensure expectations are met or exceeded.

Rochester, New York Area

• Welcomed and registered guests in a professional and timely manner.
• Made changes and confirmed telephone reservations by means of OPERA Reservations System.
• Maintained the hotel’s high standards of service and hospitality.
• Provided the maximum quality of service to the guests.
• Represented the Hotel in regard to guest complaints and situations that require instant action.
• Ensured the desk was always attended.

Canandaigua, NY

• Analyzed the current financial and operational aspects of Sonnenberg Gardens.
• Developed a strategic SWOT Analysis that was later adapted by the organization.
• Surveyed local businesses, residents and volunteers on their views and ties with Sonnenberg.
• Developed a marketing proposal and plan for the “Share the Love” campaign.
• Presented findings at a development night to the shareholders, major donors and volunteers.

• Placed customer orders in a professional and timely manner.
• Prepared dough and toppings for daily operations.
• Maintained a clean and well managed work area, in keeping with health codes.
• Handled customer complaints in a timely appropriate manner.
• Properly trained new employees to the high standards of the overall business.

Master Of Business Administration (Mba), Business Administration And Management, General, 3.76 Gpa

Bs, Recreation And Leisure, Tourism And Hospitality Management, 3.85 Gpa

Activities and Societies: -Member or Rho Phi Lambda. -Member of Rec Club. -Faculty, Student Recreation Department Liaison.

Communication, General

Study Abroad program in London.