 Utilize Crystal Reports to provide meaningful medical information reports Processing admissions and discharges Utilize ICD-9 and DSM-IV-TR codes to update appropriate Axis information in RAD Streamlining incident report tracking Patient interaction with compassion and respect Work cohesively with Rehab Therapy Techs and PNAs to provide excellent patient care Perform administrative / clerical functions to support volunteer services and community relations departments Assist Volunteer Center with clothing sale and interacting closely with customers to ensure a quality experience

ƒ˜ Create and maintain marketing materialsƒ˜ Enter case information to produce field sheets, affidavits of service, and invoices Designed, procured, and implemented network Perform courthouse walk-throughsƒ˜ Serve process to defendants in respectable and tactful manner File Return of Service documents to appropriate courtsƒ˜ Perform face-to-face marketing to obtain new attorneysƒ˜ Run client statements for billingƒ˜ Provide technical support and data securityƒ˜ Provide account management / customer support

 Checked patients in at front desk and performed clerical duties Ordered lab work and imaging (x-rays, CTs, MRIs) Performed insurance authorizations and verification Processed medical records requests Triaged patients for optimal patient flow Maintained and set up patient rooms Gathered patient history and vital signs Prepared and assisted injections and nail avulsions Performed patient and family education Performed sterile and non-sterile dressing changes Used MOMS to schedule appointments and maintain patient information Assisted with scheduling surgeries Removed staples, sutures, and casts Performed patient support over the telephone to relieve office manager Calculated patient Rx usage to determine valid renewal requests Used ICD-9, CPT, and HCPCS codes for proper billing Performed patient checkout and end of day monetary process Performed IT work such as anti-virus scans and hardware replacement on servers

• Performed software and database installs/updates on clients• Performed software training• Performed data security• Performed customer service / technical support• Performed billing and collections• Performed marketing and sales • Performed network setups / maintenance

Developed, implemented, and maintained deposit fraud software.