Thomas Van Der Aa Email and Phone Number
Thomas Van Der Aa work email
- Valid
Thomas Van Der Aa personal email
With over 20 years of experience in various industries and roles, I am a solutions-focused and multilingual leader who drives long-term value for both customers and company in a sustainable way. I have a stress-resistant and people-minded approach that enables me to coordinate and communicate effectively across different teams and channels. As the Head of Customer Service at 3T Bike, I oversee the daily activities of the customer service team and ensure that we meet and exceed the expectations of our B2B and B2C customers across Europe. I also represent the company image at various events and leverage my credentials as a certified Tourist Guide and Mountain-bike Guide to showcase our products and gather feedback. I am passionate about cycling and tourism and I continuously seek to improve our procedures and services.
3T Bike
View- Website:
- 3tcycling.com
- Employees:
- 40
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Head Of Customer Service3T Bike Jan 2022 - PresentPresezzo, Lombardy, Italy- Coordinate daily activities of the Customer Service Team to achieve set targets.- Communicate between CS, Supply Chain, Sales Team and administration to improve procedures.- E-commerce follow up on both B2B and B2C platforms to increase conversion to sales.- Maintain and update price lists for all markets on different channels.- Represent the company image at various events across Europe.
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Customer Service Agent3T Bike Jul 2020 - Jan 2022Presezzo, Lombardy, Italy- Customer support for both B2B and B2C customers across Europe.- Event participation to explain products to potential customers and gather precious feedback from customers.
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Operations SupervisorPuglia Cycle Tours Sep 2018 - Jul 2020Bari Area, ItalyOrganizing daily planning for bike guides, luggage transfers, information briefings, bike maintenance and assignment of booked bikes and accessoires to customers. -
Guest Relations SpecialistPuglia Cycle Tours Mar 2018 - Jul 2020PutignanoCommunicating with customers from first information inquiry down to even last minute requests. Receiving and planning confirmed bookings for cycle tours and confirming overnight stays with the different accommodations stays along the tour.Giving information briefings for the self-guided tours to explain the use of the GPS-device, adapt the bikes to the customers and brief them on what they can expect and what to look out for during the tour.
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Location ManagerIndie Campers Apr 2017 - Dec 2017Olbia, Sardinia, ItalyLeading day-to-day operations in Sardegna for Indie Campers, helping our guests to discover and enjoy the Indie Experience on the most beautiful island of the Mediterranean Sea. -
Windsurfing InstructorFree Surf Vieste Jun 2016 - Sep 2016Vieste, Apulia, Italy
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Customer Service Team LeadJetair Jan 2013 - Jul 2015Ostend, Flemish Region, BelgiumManaging a team of 24 customer service agents (B2B and B2C) on a daily base. Following up on development of software tools and procedures.Reporting workflow and evaluating agents on short and long term. -
RepresentativeThomas Cook May 2012 - Nov 2012MaltaReceiving, informing and helping international customers in their hotels and on destination on the isle of Malta. Solving problems and proposing activities during their holidays. -
Surf School ManagerSurf Concept Vieste 2010 - 2011ItalyHead of Sergio Cantagalli Surf Concept School of Spiaggia Lunga.Organizing lessons and rental of equipment.
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Inside Sales RepresentativeSkf Jan 2008 - Dec 2008Brussels Area, BelgiumSupporting industrial customers on a day to day base with offers, orders and after sales service, together with the Area Sales Manager -
Sales Assistant / PhotographerGispen International Bv Sep 2005 - Dec 2007Brussels Area, BelgiumAssisting account managers in making offers, inputting orders and following up on delivery.Photography of office interior decoration projects for website and publications. -
Inside Sales ManagerCartiere Burgo Feb 2005 - Sep 2005Brussels Area, BelgiumInside sales manager for the Netherlands -
Head PhotographerPhotovision May 2004 - Sep 2004Head photographer at the Club Med village of Caprera
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Bartender, Kitchen AidRestaurant Le Chevalier 1995 - 2000Bruges Area, Belgium
Thomas Van Der Aa Skills
Thomas Van Der Aa Education Details
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Bikeitalia.ItBike Manager -
AquaventurePadi Rescue Diver
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ArchonautWoodworking
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John Kaverdash Photography SchoolDark Room / Reportage
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Bloso LskWindsurfing Instructor
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Sint Andreas Instituut OostendeSport Wetenschappen
Frequently Asked Questions about Thomas Van Der Aa
What company does Thomas Van Der Aa work for?
Thomas Van Der Aa works for 3t Bike
What is Thomas Van Der Aa's role at the current company?
Thomas Van Der Aa's current role is Head of Customer Service @ 3T Bike | Bike Manager.
What is Thomas Van Der Aa's email address?
Thomas Van Der Aa's email address is th****@****mail.be
What schools did Thomas Van Der Aa attend?
Thomas Van Der Aa attended Bikeitalia.it, Aquaventure, Archonaut, John Kaverdash Photography School, Bloso Lsk, Sint Andreas Instituut Oostende.
What are some of Thomas Van Der Aa's interests?
Thomas Van Der Aa has interest in Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.
What skills is Thomas Van Der Aa known for?
Thomas Van Der Aa has skills like Photography, Management, Sales, Customer Service, Sales Management, Tour Operators, Tourism, Sports Management, Surf, Mountain Biking, Scuba Diving, Coaching.
Who are Thomas Van Der Aa's colleagues?
Thomas Van Der Aa's colleagues are Silvia Sartirani, Zeb Teunissen, Cory Maclennan, Eric Scaggiante, Giovanni Ormezzano, Roberto Sottocornola, Mattia Rizzi.
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Tom Van der Aa
Antwerp1atos.net -
Thomas van der Aa
Commodity Manager Oil & Coolant Pump, Air Tanks, Park Heater, Conrods, Line AssembliesEindhoven -
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