Thomas Van Engelenhoven Email & Phone Number

Apeldoorn En Omgeving, Nederland

At Compassion Netherlands in the role of Application Architect I'm responsible for maintaining and developing future plans for Salesforce and any connected systems.New projects go through a discovery phase to find the best solution, which is not Exclusively within the Salesforce platform, we find the best fitting solution. From my role I'm engaged in all phases of the process. From the early stages of an idea forming, to requirements gathering, the design of the solution and the… Show more At Compassion Netherlands in the role of Application Architect I'm responsible for maintaining and developing future plans for Salesforce and any connected systems.New projects go through a discovery phase to find the best solution, which is not Exclusively within the Salesforce platform, we find the best fitting solution. From my role I'm engaged in all phases of the process. From the early stages of an idea forming, to requirements gathering, the design of the solution and the development in Tools & Code. With Compassion I work with a lot of different System integrations that are required to do business. This involves a high and interesting technological complexity. Show less

Amsterdam Area, Netherlands

After the take-over from AMCS on GMT, I became the Support Manager for the Amsterdam office of the AMCS Group. From this role I drive to renew and grow the Support department of AMCS in Europe and Middle-East in order to achieve high performance and customer success. In addition to my earlier responsibilities at GMT, as the Support Manager at AMCS I've also been engaged with:- Implementation of a new support registration tool- Internal projects for replacing outdated tooling-… Show more After the take-over from AMCS on GMT, I became the Support Manager for the Amsterdam office of the AMCS Group. From this role I drive to renew and grow the Support department of AMCS in Europe and Middle-East in order to achieve high performance and customer success. In addition to my earlier responsibilities at GMT, as the Support Manager at AMCS I've also been engaged with:- Implementation of a new support registration tool- Internal projects for replacing outdated tooling- Improving processes internally and with customers and suppliers- Improving interlocks between departments- Visiting customers to improve our partnershipMy earlier responsibilities at GMT were still in my portfolio. Show less

Amsterdam Area, Netherlands

As the Lead Support consultant I was responsible for providing top quality support to our customers and leading the rest of the team in providing this same quality. From this moment I was driving the support department independently, taking proper steps to assure our customers are satisfied.This also meant I was responsible for the following tasks for my team:- Performance reviews- Education in Product knowledge- Education and Coaching in providing quality Support-… Show more As the Lead Support consultant I was responsible for providing top quality support to our customers and leading the rest of the team in providing this same quality. From this moment I was driving the support department independently, taking proper steps to assure our customers are satisfied.This also meant I was responsible for the following tasks for my team:- Performance reviews- Education in Product knowledge- Education and Coaching in providing quality Support- Coaching on a personal level Show less

Amsterdam Area, Netherlands

When I first came to work at GMT, I was hired as a Trainee in the Support team, to quickly gain experience and knowledge of the products and business. In a short period of time, I was providing an excellent level of service and was able to become the Lead Support Consultant.

Bodegraven

As a promotion to my earlier tasks as Internal Sales and Xerox Specialist, I was given the role of Sales Specialist. As Sales Specialist I'm the person connecting Resellers to Vendors in the distribution model. Although I'm mainly active as an Inside sales person, I also regularly visit customers as a Field Sales agent for Tech Data.My customers are the key accounts of our Vendors, I also offer sales support to the internal sales teams that require assistence when it concerns one of my… Show more As a promotion to my earlier tasks as Internal Sales and Xerox Specialist, I was given the role of Sales Specialist. As Sales Specialist I'm the person connecting Resellers to Vendors in the distribution model. Although I'm mainly active as an Inside sales person, I also regularly visit customers as a Field Sales agent for Tech Data.My customers are the key accounts of our Vendors, I also offer sales support to the internal sales teams that require assistence when it concerns one of my vendors. In this role, I provide information about pricing and availability. I also advise on the selection of products, alternatives and creative solutions. Furthermore, I'm in direct contact with the vendors to acquire special pricing (bid), offer after sales support and achieve commercial goals together. Thus, I'm partially responsible for Vendor-Management at Tech Data. From this position I'm included in the complete Distribution sales and marketing process. Show less

Bodegraven

Managing all sales relevant processes with international contacts in- and externally to Tech Data. Servicing and aiding the sales department (Tech Data) and corporate accounts (customers), in regards to delivery’s, (special) pricing and product advice with the use of SAP and other integrated IT systems. Aimed at increasing service levels in regards to After Sales Management, Sales and Customer Relations. Responsible for all net sales made by corporate accounts in the Netherlands, which… Show more Managing all sales relevant processes with international contacts in- and externally to Tech Data. Servicing and aiding the sales department (Tech Data) and corporate accounts (customers), in regards to delivery’s, (special) pricing and product advice with the use of SAP and other integrated IT systems. Aimed at increasing service levels in regards to After Sales Management, Sales and Customer Relations. Responsible for all net sales made by corporate accounts in the Netherlands, which add up with other (inter)national accounts to Tech Data’s global revenue ($22,09 billion, nr. 109 in fortune 500; 2012). Show less

Bodegraven

As an addition to my previous mentioned responsibilities at Tech Data, as of October I'm mainly responsible for the realization of commercial targets with a keyset of customers in Tech Data's Corporate accounts. Daily contact with customers to provide advice, assistance in sales, quotations and after sales support. Meanwhile, I still offer my Sales Operations Executive support and duties.Furthermore, I’m personally responsible for all net sales of Xerox products in the Netherlands made… Show more As an addition to my previous mentioned responsibilities at Tech Data, as of October I'm mainly responsible for the realization of commercial targets with a keyset of customers in Tech Data's Corporate accounts. Daily contact with customers to provide advice, assistance in sales, quotations and after sales support. Meanwhile, I still offer my Sales Operations Executive support and duties.Furthermore, I’m personally responsible for all net sales of Xerox products in the Netherlands made by Tech Data Netherlands. Combining sales with product management, to maintain a high customer satisfaction and marketshare. Product Management tasks include forecasting, stock requisitioning, article management, pricing management, after sales support and many more related activities. Show less

Almere Stad Area, Netherlands

At MasterClass Sales I participated in two months of Account Management training and coaching.

Haarlem Area, Netherlands

As a final part of my education at the Hogeschool Utrecht (University of Applied Sciences) this internship was meant to test the abilities acquired in my education. The internship consists of a research designed to answer questions concerning the ongoing reorganization. Key questions involved around the subjects Human Resource Management and Internal Communications, where effective teamwork was the desired goal. I finished my thesis with a grade of 8.

Almere Stad Area, Netherlands

As a salesman at Scheer & Foppen I was responsible for selling different elektronic devices. Also, I offered costumer support for our products. I was the specialist in personal computers and accessories. However, I also gave advice to customers regarding television & audio sets, washing machines, dishwashers, vacuum cleaners etc.

Bachelor Of Business Administration (Bba), Management, Economics & Law

Education record