Thomas Verhasselt Email & Phone Number

Redmond, Washington, Us

Architecting and bringing to market the next generation of Enterprise Templates for Power Platform. These templates help enterprise organizations maximize their existing CRM, ERP and HCM investments as well as digitize new processes using the Microsoft Power Platform. Learn more at the links below.

Redmond, Washington, Us

Managed team of global business capability leads, Power Platform developers and Dynamics 365 experts responsible for ensuring that 30,000+ commercial sales, customer success and delivery roles had standardized processes, tools and insights in place that helped teams achieve growth targets. Example capabilities include demand generation, account management, pipeline management, customer success, customer 360 and a variety of other omni channel digital capabilities such contact centers (inside sales). Partnered closely with leadership from product engineering, business, legal, field and change teams to drive global culture and technology transformation.• Fully digitized sales business development capabilities responsible for generating billions of dollars in annual sales pipeline leveraging Dynamics 365 & Power Platform workloads• Influenced millions of dollars in Microsoft business applications sales pipeline and revenue through direct customer and partner engagements• Reduced thousands of hours of field operational overhead by driving a portfolio of Power Platform, Dynamics 365 with MS Teams based incubation projects• Drove core Dynamics 365 and Power Platform product improvements working directly with product management and engineering• Partnered closely with Microsoft IT/Engineering teams on planning and deploying hundreds of process and tools improvements as the go to market strategy shifted year over year• Managed multi-million dollar vendor portfolio

Redmond, Washington, Us

Grew career from program manager, senior program manager to principal program manager by planning, building and driving a variety of packaged global Dynamics 365 and Siebel solutions as well as custom engineered initiatives. Solutions deployed served all segments of the business including enterprise, midmarket, small business and retail. These assets enabled multiple stages of the customer lifecycle such as sales, customer success, delivery and support within field, inside sales, brick and mortar teams and omni-channel customer digital experiences.• Managed deployment of Microsoft’s Dynamics sales on-premises installation to Dynamics 365 Online, one of the first and largest enterprise customers to do so saving $millions in costs• Incubated and deployed connected marketing and sales automation technology foundation for Microsoft’s first digital sales center that today generates billions of dollars in global midmarket and small business annual commercial revenue• Radically simplified sales experience by consolidating 15+ CRM platforms into 1 resulting in millions of dollars in annual cost avoidance• Lead technical assessment and recommendation to senior leadership on enabling the newly launched customer success organization with processes and tools including evaluation of 1rst party (e.g. Dynamics) vs. 3rd party (e.g. Gainsight, Totango, etc..) products resulting in current tooling foundation today• Helped lead and drive multi-year strategy to migrate off complex competitive Siebel technology to Dynamics on premise to host internal sales operations processes

Seattle, Wa, Us

Consulted at Microsoft responsible for driving functional improvements to their core Siebel Sales, Call Center and Partner Relationship Management capabilities. Performed a variety of functional, system and data analysis roles delivering immediate value to the client.

Dallas, Tx, Us

Senior individual contributor responsible for investigating and mitigating some of the most complex system integration issues that impacted AT&T Wireless’s retail point of sale and customer care solutions.• Identified and resolved 100’s of system defects across front office Siebel system, Vitria BusinessWare based integration layer connected to billing, network provisioning, intercompany number porting and various other back-office platforms• Recaptured millions of dollars in company revenue, improved customer experience and reduced incident rates by ten times

Milwaukee, Wi, Us

Contracted with AT&T Wireless responsible for performing deep data and systems analysis researching root causes for system integration issues. Able to quickly identify both short term and long-term mitigations for some of their most complex retail and customer care transactional system fallout delivering immediate value to the client.

Dublin 2, Ie

Consulted for a variety of domestic and international clients primarily in the telecom industry. Worked across different stakeholders and teams to ensure successful deployment of various solutions.• Siebel Systems (San Mateo, CA) – developed various technology modules for Siebel’s new Universal Application Network (UAN) go to market product• TELUS (Edmonton, Canada) – responsible for helping to return confidence back to the client by developing a plan to turning their major Siebel sales deployment plan back to green• WINFirst (Denver, CO) – deployed Siebel customer care solution connected to back-office billing and network provisioning systems via Vitria BusinessWare middleware for the cable, telephony, and internet provider startup• Qwest (Denver, CO – developed Java based UI and integration components to interface with the COBOL billing mainframe systems• Deutsche Telekom (Frankfurt, Germany) – developed and managed a variety of Delphi based tools that integrated with their COBOL billing mainframe systems to support various invoicing processes