As Principle Solution Specialist I'm responsible for designing solutions for our Customers for both the Zendesk and Ultimate.ai platforms. I translate customer requests into functional solutions within the platforms and define our custom development we need to do to integrate a customers' platforms and tools into Zendesk and Ultimate.ai.

Manage a team of Zendesk developers. Build Marketplace Apps. Manage creation of Marketplace themes. Custom Apps and Integrations. Technical proof of concepts for new Zendesk products/apis. Technical scoping of enterprise Zendesk ProjectsZendesk Partner. We guide your customer experience.

Guide customers on how to deploy Zendesk, create custom Guide Themes and Zendesk Apps, integrate with other tools.Zendesk Partner. We guide your customer experience.

Turning problems into solutions.Webdesign, tech support, Zendesk

As System Administrator I manage the IT and Development of Switch and its 34 Stores and Service Points together with my two IT Support colleagues,My main tools are JAMF Pro, Gsuite, Zendesk Enterprise backed by a network that runs on Fortigate and a good SAML 2.0 SSO OneLog integration.Our company is entirely Mac-based, so knowledge of Apple and its ecosystem is key.Development wise we maintain the trade in.switch.be, restore.be websites and develop all internal tools to connect with our SAP Business One backend.We see our department as a solutions-department. Problems and workflow hiccups within the company are there to be solved in a way that "just works". Think different is our motto.Tools:JAMF ProZendeskGSuiteOneloginWorkplaceKerioZyxelZendeskAerohive XirrusFortigate firewallVPNDrupal/Openatrium/Wordpress intranet platformsMobile Device Management

Deployment and management of macOS Server based solutions for SMB.FiresharingMobile Device ManagementKerio Connect mailserver installationsiOS deploymentsFirewall and VPN

As a Retail Employee I advices customers on the Apple device that based served their needs. I don't like selling boxes, I love selling solutions.

Build and host the website

Freelance article writer for Teekay-421's quarterly magazine. Focus on comics and product reviews

3D Model in SketchupRenderen voa IDX Renditioner