-Identifying business needs and capturing user requirements supported by data analysis-Providing and supporting the implementation of business solutions by working closely with key stakeholders-Managing projects from initiation through to successful delivery-Understanding the company’s product offering and collaborating with the product team to onboard new clients and workflows onto proprietary systems-Tracking and managing new projects, providing reports to management team

-Identifying and assessing system change management solutions available to the company, in line with business objectives and needs-Developing a set of change management plans – including communication plan, benefits of the change, testing and training plan-Leading and project managing change management initiatives-Monitoring and tracking adoption, utilisation and proficiency of individual changes-Creating and maintaining documentation of processes and workflows-Keeping up to date with technical and industry developments-Providing technical support and specialist expertise on all subtitling matters

-Managing daily operations of the department, line-managing a team of six project managers and supervising production.-Documenting and improving on departmental processes and technical procedures in order to drive efficiency-Providing technical support on subtitling processes and specifications across the company-Training new members of staff and identifying further training needs among existing members to form a skilled team-On-boarding new clients and setting up workflows-ISO representative in charge of monthly audits

-Managing complex multilingual projects for a leading localization company, including quoting, negotiating with clients and suppliers, scheduling, running technical checks and producing deliverables.-Services offered: translation, British sign language, audio description, subtitling, closed captioning, motion graphics localization, DVD and Blu-ray authoring and duplication.-Managing the department's two largest accounts.-Mentoring of junior team members.

Managing projects and providing high-quality subtitles for corporate and broadcast content