My job encompasses a range of activities, from negotiating partnerships to recruiting advisors and managing data. Maintaining effective partnerships and continuously expanding our network is paramount to the success of Shophand. By diligently procuring and managing service providers, recruiting knowledgeable advisors, and retaining a robust business intelligence knowledge base, I contribute to Shophand's mission of supporting small business owners and helping them thrive in their endeavors.I identify potential strategic partnerships that can add value to our product and the user experience. As we grow, I look forward to cultivating meaningful relationships with our team, stakeholders, partners, and industry experts to keep Shophand at the forefront of innovation at the intersection of wellness and entrepreneurship.

In my current role as Chief Wellness Officer of Shophand, I am responsible for overseeing all small business owner wellness intelligence programs and strategic partnerships. To ensure that the self-care components of the app development process are of the highest quality, I work closely with industry experts. It is not only my role to ensure the success of Shophand, but also to ensure that our users find support for their work-life balance goals through the use of the app. Artificial intelligence technology is a key focus. Keeping up-to-date with the latest trends and technological advancements in the industry is paramount. I am constantly exploring ways to utilize AI to improve the app’s functionality and enhance user well-being.

As a Technical Field Operations Coordinator at Comcast/Xfinity, my responsibilities include coordinating and resolving technology issues using advanced analytical troubleshooting techniques. I utilize multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on time. In addition, I offer subject matter expertise on higher complexity issues and act as a resource for colleagues with less experience. Some of my core responsibilities include analyzing data, troubleshooting and resolving complex problems, and providing operational support to external vendors and other technical and business support groups. I also collect customer requirements, troubleshoot data, and provide exceptional customer service while liaising between internal and external operations organizations to resolve and communicate issues.Skills utilized in this position:- advanced data analysis- troubleshooting complex orders- trouble tickets and address errors - maintaining accurate information notes- providing operational support- exceptional customer service- collecting customer requirements -troubleshooting complex data for multiple product offerings

As the On-Site Event Setup & Coordinator at Images of Heaven, a full-service event company, I provide exceptional support in all event setup and coordination aspects, ensuring smooth execution from start to finish. Working closely with the owner, I ensure that our clients' specific on-site event requirements are met. As part of the Images of Heaven team, I have worked with prestigious clients, including McDonald's, Walmart, Detroit Jazz Festival, Amazon, and more. One of my key responsibilities within this role is to oversee the setup of events, including coordinating with vendors, ensuring timely delivery and installation of decorations, and troubleshooting any issues that may arise, including handling any last-minute changes or requests. With my attention to detail and strong organizational skills, I ensure that every event is set up to perfection, delighting our clients and leaving a lasting impression on attendees. My ability to stay calm under pressure and think on my feet allows me to efficiently manage unforeseen circumstances to ensure a memorable experience for our clients.

As an Office Administrator at the Detroit Alliance for Fair Banking, I provided first-response customer service and responded to routine office correspondence daily. I was responsible for researching confidential and technical information, preparing reports, scheduling meetings, preparing agendas, and performing special research assignments for the office executive. Furthermore, I utilize the local area network (LAN) technology to manage administrative reports and performed my daily tasks efficiently.

As an Electric Field Operations Technician at DTE Energy, I answered customer inquiries using standard guidelines and worked outside in all weather conditions. I also accurately captured customers' and corporations' information and provided information to internal departments to maintain the integrity of the Meter systems. Additional responsibilities included observing and reporting all abnormal, dangerous, and damaged conditions while handling outdoor electrical lining equipment at residential homes. Lastly, I was responsible for answering customer questions and resolving customer service dissatisfaction promptly.