Thomas W. Email & Phone Number

Lancashire, England, United Kingdom

continuous improvement of ANPR equipment, analysis of performance to try and get better results.

Lancashire, England, United Kingdom

create and deliver training sessions, create, review and monitor individual development plans.

Preston

create and deliver training sessions, prepare game day matches. set improvement tasks following individual development plans.

Blackburn, United Kingdom

manage and configure traceability systems for food and motor industries, ensuring that the projects remain on track all the way through to completion. I configure and test Linux terminals and Windows servers that host the database, updating them by backing up, restoring, and testing to make sure all functions operate as required. On site, I deliver training to the clients and make sure that they are able to use the system and know all the features to get the best out of the software. In addition, I complete full system demos to potential, and, or new clients via web ex or during a face-to-face meeting.Key Responsibilities and Achievements • Back up restoring databases • Point of contact for clients • Configuring Linux systems • Training an demos of the systems • UAT any changes • Problem solve and resolve client issues • Suggest changes for client and in house

Chorley, Lancashire, United Kingdom

Research and develop new technology and software, creating technical documents and rolling out training. Analysis of faults to try to find the root cause to try to reduce downtime. Support technical install team on complicated installs, ensuring checkpoints are completed and SLAs are met.Key Responsibilities and Achievements• Identified and solved technical issues with a variety of diagnostic tools.• Project managed bigger technical installation projects, checking that the configuration of servers, Routers and payment software is correct and ready.• Conducted research to address customer concerns.• Resolved customer issues in a clear, courteous and straightforward manner.• Research and develop new equipment to remain competitive.• Work with the development team to create and test new software.• Attend exhibitions for research.

Preston, United Kingdom

Within my position as the Technical Team Leader, I have direct line management responsibility for Technical Staff, with a responsibility to maintain the business’ 1600 bespoke car parks monitoring systems, ensuring that all locations are operating within defined parameters to achieve business goals of revenue and growth, ensuring compliance with strict SLA’s Key Responsibilities and Achievements• Providing deputy support to the Operations Manager• Project Managing business system changes, include UAT and Impact Assessments.• Developed and implemented Technical new starter training program.• Escalation of issues within the Field Operations team to minimise downtime and maintain SLA.• Day to day management of team to achieve Operational excellence, including mentoring, one to one’s sickness/holidays.• Carrying out user administration and set up.• Writing progress and statistical reports for manager.• Continuous improvement – Looking for trends in faults and implement resolutions to reduce these, Providing in depth excel reports to show the improvements to the directors.• Attend site to fix technical issues and improve client relationships• Test new software and hardware on the field and within a testing environment• Change Panel member and User Acceptance Testing (UAT) candidate• Write Change Request to autonomous labour intensive jobs, minimise human error, improve revenue generation and system optimisation.• Train, supervise and monitor the team.• Hold Regular Meeting to discuss individual performances and find ways to improve productivity via changes within standard operating procedures. Also, raise concerns from team members• Prioritise projects/task and delegate work to team members• Oversee projects and ensure they’re completed by the deadline• Setting Up advanced ANPR Camera systems

Chorley, Lancashire

Monitoring and supported the smooth operation of 1000+ sites, Keeping downtime of any kit to a minimum and dispatching engineers to resolve issues that are un-fixable remotely.Key Responsibilities and Achievements • Provide technical support and solutions to Technical Maintenance Engineers and Pay & Display (P&D) engineers on the field• Log tickets and create jobs using specialist CRM software• Resolve tickets when faults are fixed for later data analyst• Remotely fixing software and hardware faults, connectivity issues between wireless equipment and liaising with 3rd party suppliers• Remotely set up new routers, VPNs, servers and other devices via remote desktop applications e.g. TeamViewer, Real VNC and Remote Desktop Connection, Bomgar• Monitor and maintain all systems on each site• Provide technical support and P&D machine assistance to clients • Improving camera capture statistic by aligning and modifying the camera setting e.g. zoom, focus, iris, shutter speed, IR etc.• IT Competencies with Windows XP,7 & 8, LAN & WAN connections, IP Addressing/Subnets, VPNs.• Diagnosis and resolution of technical issues with devices such as Mobile Phones, Servers, Routers, Wireless Access Points, Printers.

Preston, United Kingdom

Providing advice, support and practical assistant to users via the IT service desk telephone system and remote support software tools. Logging and processing support issues via telephone and email whilst ensuring a high level of customer service.Key Responsibilities and Achievements • Providing 1st line technical support, answering support queries via phone and email.• Act as a single point of contract for the contracts• Perform all 2nd line diagnostics on routers and printers remotely.• Liaise with other BT Teams and suppliers on behalf of the customer across UK, mainland Europe, USA and India• Helping customers diagnose faults with their Broadband, Landline and Mobiles• First point of contact for all customers and their issue and keeping customers informed throughout the life cycle of the incident, until a successful conclusion is identified. • Deal with complaints, escalations and faults out of SLA agreement.• Track, monitor and report on all help desk incidents within defined customer service levels.

Preston, United Kingdom

Responsible for the smooth running of the business and maintaining a high standard of food and beverage service, and ensured sound health and safety practice was achieved. Key Responsibilities and Achievements • Inspiring bar staff to deliver prompt, friendly and efficient service at all time.• Daily stock control and full weekly audit.• HR responsibilities including recruitment, training and development of staff.• Organising the daily rota and duties.• Daily and weekly reconciliation of sales/ end of week/ payroll.• Managing a team of 30+ bar staff and security team.• Working with the general manager in coordinating and planning for big events.

Btec National Diploma In Business Studies, Business Administration And Management, General, Distinction

Btec National Diploma In Leisure And Tourism, Distinction

Education record

7 GCSEs Obtained

Introduction To Football Level 1, Sport

Basic coaching qualification