Thomas Waters Email & Phone Number

Ireland

Carrick-On-Shannon, Ireland

• Led the delivery of one of the organisation’s largest customer project, impacting over 10,000 users across multiple global units.• Oversaw the entire software development lifecycle, from initial design through deployment, for key customer projects, while being kept within scope, time, and cost.

Carrick-On-Shannon, County Leitrim, Ireland

• Managed multiple different customer projects while keeping within time, cost, & scope.• Collaborated with global teams across different time zones to deliver complex projects, ensuring timely communication and on-site visits as needed.• Managed weekly internal and external reporting of project metrics, enhancing stakeholder engagement and project transparency.

Carrick-On-Shannon, Connacht, Ireland

• Led technical delivery and configuration of enterprise-wide projects valued at over $1M, ensuring on-time and within-budget completion. • Conducted detailed business requirement gathering, documentation, and solution configuration, resulting in streamlined project workflows.• Trained customers on Cora product, including both standard features and bespoke configurations, using hands-on workshops and tailored training sessions.• Oversaw the development and deployment of Cora’s API for specific client needs.• Implemented process improvements that decreased defect resolution time by 20%.• Managed customer risks, issues, and change requests, ensuring timely project updates and maintaining a 95% customer satisfaction rate through effective communication.• Developed expertise in Cora PPM (project planning software), leading to more efficient project planning and execution, and provided critical insights for product enhancement.• Led small to medium-sized software implementations, achieving a 100% on-time delivery rate using out-of-the-box functionality.• Introduced Power BI as a reporting and dashboard tool, enabling enhanced data visualization and reporting capabilities for 10+ client projects.• Co-managed development of a software connector for direct integration between Cora PPM and Power BI, enhancing data reporting efficiency and client satisfaction.• Managed 10+ technical projects using Cora’s API for data integration, improving data accuracy and integration efficiency by 30%.

Ennis, Munster, Ireland

• Established project infrastructure, ensuring seamless project initiation and execution, resulting in timely project completion.• Developed detailed study-specific analysis plans and summary documents, contributing to a 20% increase in project accuracy and efficiency.• Coordinated and reported analysis data weekly, enhancing decision-making processes for upper management and project sponsors.• Collaborated with project managers and upper management to analyze metrics, leading to a 15% improvement in project efficiency.

County Sligo, Ireland

Face of the Sligo branch of TechDOC. Provided on site technical support and helped provide customers with information on how to go about getting their issue resolved. Ensured to provide a pleasant experience and worked hard to get returning business by providing incentives for customers to return. This was achieved by communicating in an easy to understand manner with customers who may not be as tech savvy to make sure they had a pleasant experience. Also ran the day to day duties of all store needs.Some of my roles included:ManagerTechnical supportSalesData recoveryMobile phone & PC repairCustomer relations enhancement

Ireland

Oversee all Society activities.Organize talks from IT Companies

Ireland

Three month internship with a local Internet Service Provider. The company was relatively small at the time so getting involved with many different aspects of the business was a great advantage. While working here some of the lessons learned were how important it is to put the customer first in order to meet their needs. Communication skills were greatly improved and learned how to convey technical information to customers and individuals who may not be as well versed. The business worked hard to ensure good relations were kept with customers so the culture was to have follow up conversations to ensure all items were resolved.Some duties carried out:IT SupportConfigured VoIP NetworksServer Backups

Bundoran, Ireland

In my time at Western Waves FM I produced radio shows and also did audio editing for other shows.

Ireland

Master Of Science (Msc), Project Management

Project Management Institute (PMI) Accredited Program. Semester 1: Project Management Science & Principles Knowledge & Information.

Bachelor Of Science (Bsc), Computer And Information Sciences, General

Activities and Societies: Computer Science and Networking Society

Education record