Thomas Week Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, Us

Phoenix, Az, Us

Minneapolis, Us

• Transform corrupted or incomplete data sets needed to generate benchmarking packages for client survey reports. • Create custom surveys and conduct analyses using software such as Qualtrics, Excel, and Alteryx.• Aggregate and transform data to generate tables and graphs used for reports that are delivered to the end-client.• Arrange client-facing communication to resolve inconsistencies identified in regard to survey data and processes.• Partnered with a peer analyst to present educational content yielding efficiencies in organizational tracking methods.

Minneapolis, Us

• Define project objectives, plan, facilitate, and document business and functional requirements for project deliverables.• Collaborate with the IT Development Team in the creation and presentation of bi-weekly stakeholder update meetings.• Independently constructing an automated data workflow from scratch for the Sales and Consulting Department that enhances efficiency and generates repeatable reports in a less error-prone way to present to clients that will be utilized indefinitely.

San Francisco, California, Us

• Performed detailed analysis to detect patterns, trends, and anomalies in sales data to determine if sales misconduct occurred and recommending the course of action to be taken based on severity of offense.• Prepared required documentation to address suspicious sales behavior, routing to Contact Center Leaders, Internal Investigations, Senior Management, and conducting case follow-up activities.• Received exclusive training on advance allegation categories due to consistent exceptional independent performance and additionally have trained other team members on this specific case type. • Independently trained several new team members via job shadows and trainings and given post-shadowing assistance and feedback when requested.• Volunteered for a job shadowing team project that had a new team member shadow me daily for several weeks every day.

Eagan, Mn, Us

• Validated issue corrections in the claims system in collaboration with several operations departments ensuring issues would not become recurring, minimizing financial impact.• Achieved 100% quality assurance on strict internal and external project turnaround times from when the project is first assigned to the final analysis report being created and exported to both the client and our internal teams.• Simultaneously multitasked a consistent workload of 5-12 unrelated projects, at varying stages of analysis and data science research on projects ranging from zero impact to $100,000 of financial impact.• Worked on two additional process flow implementation projects from “square one” within the team and additionally facilitated, lead agenda conversation, delegated future tasks, and set up future meeting times for the team’s main year-end project.

Hanover, Maryland, Us

• Oversaw and managed 20 field offices and 20-25 field office associates regarding the correction of contractor payroll, the legality of the Fair Labor Standards Act, documentation necessary for system correction to be compliant with the law and clients agreed-upon contracts, and client billing.• Consistently received top recognition across the team from field partners’ quarterly partnership questionnaires.• Proactively took initiative to shadow multiple parts of the company (and a sister company) in addition to my expected workload.• Took on additional responsibilities to allow junior staff to focus on training appropriately.

Pasadena, California, Us

• Greeted customers and attended to customers’ needs.• Assisted with sales and marketing presentation of goods on sales floor.• Tabulated bills using calculators, cash registers, or price scanners.• Received payments from customers using all payment forms.• Processed returns for customers and issued refunds or credit as necessary.

Denver, Co, Us

• Consistently surpassed weekly management-set leasing and resident retention goals.• Maintained the highest monthly number of residence leases across the team.• Kept quick turnaround regarding communication with prospective residents at all stages of the process, as well as follow-ups with current residences and maintenance being requested.• Followed strict fair housing laws and maintained that high standard regarding communication with current and prospective residents.

• Greeted customers and attended to customers’ needs.• Assisted with sales and marketing presentation of goods on sales floor.• Tabulated bills using calculators, cash registers, or price scanners.• Received payments from customers using all payment forms.• Processed returns for customers and issued refunds or credit as necessary.

• Greeted customers and attended to customers’ needs.• Assisted with sales and marketing presentation of goods on sales floor.• Tabulated bills using calculators, cash registers, or price scanners.• Received payments from customers using all payment forms.• Processed returns for customers and issued refunds or credit as necessary.

Minneapolis, Mn, Us

• Greeted customers and attended to customers’ needs.• Assisted with sales and marketing presentation of goods on sales floor.• Tabulated bills using calculators, cash registers, or price scanners.• Received payments from customers using all payment forms.• Processed returns for customers and issued refunds or credit as necessary.