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@timewarnercable.com
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Thomas W Franklin is listed as Intake Specialist at Tandem Diabetes Care at Tandem Diabetes Care, a company with 1115 employees, based in San Diego, California, United States. AeroLeads shows a work email signal at timewarnercable.com and a matched LinkedIn profile for Thomas W Franklin.
Thomas W Franklin previously worked as Intake Specialist at Tandem Diabetes Care and Signature Home Personal Solutions Advisor at Time Warner Cable. Thomas W Franklin holds Certificate In Google Cybersecurity, Cyber/Computer Forensics And Counterterrorism from Coursera.
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AeroLeads found 1 current-domain work email signal for Thomas W Franklin. Compare company email patterns before reaching out.
Personal Advisor, Signature Home Program, Time Warner Cable, San Diego, CA (2011 to Present)Handpicked to help launch premium technical support, service, and sales team for VIP and business customers. Provide comprehensive Tier I-IV support for data, video, and phone services, including cabling and installation, networking hardware (routers, modems, hubs), LAN/WAN configuration, computers, smartphones, tablets, networked game consoles, media servers, and home theater systems. Troubleshoot any data problems involving local networks, email, or configuration of equipment/software. Extensive experience with diagnostic tools. Collaborate with team of technical support experts to research and resolve complex problems. Dispatch field service technicians to customer locations nationwide as needed. Also provide definitive solutions for any billing and account management issues. Customer Care Trainer. Provide ongoing coaching for 30-40 customer care agents in frontline customer service skills, consultative sales and upselling techniques, and product/service knowledge. Emphasize problem-solving ability and professionalism in high-volume, high-pressure positions. Expert knowledge of data, video, and phone products/services. Consult with customers to learn their needs and recommend solutions. Review existing account base for prospective upgrades to Signature Home Program. Introduce new products and services to existing customers. • Provide definitive solutions for escalated support calls to ensure customer satisfaction and retention. Expedite service and coordinate with multiple departments. • Contribute best practices and technical knowledge to internal product/service solutions database, building knowledge management resource for entire customer care organization. • Go-to advisor for customers ready to drop Time Warner Cable service. Recognized for ability to resolve complaints and rescue accounts through exceptional service.
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San Diego, California, United States
Processes online inquiries for new and existing patients.Proficient with provider networks and commercial plans; Aetna, Medicare, Blue Cross Blue Shield, Disability, etc.Demonstrated ability to work accurately, follow instructions, and multi-task.Proficient in Microsoft Office (Word, Excel, PowerPoint).
San Diego County, California, United States
First call resolution assisting military families resolving urgent/emergency repairs to residential properties throughout the U.S remotely.Recognized consistently to resolve escalated complaints and retaining customers through exceptional service.Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure.
San Diego, California, United States
Managed 100 inbound sales calls each day.Served as first point-of-contact for all technical and service levels by phone, chat and emails to ensure patients’ satisfaction.Promoted to first call resolutions agent resolving escalated inquiries and complaints.Document product information, send replacements and maintain software and databases.
San Diego, California, United States
Recognized each quarter as top performer in sales.Promoted from Account Representative to Personal Solutions Advisor due to recognition from management for attention to detail, time management.
San Diego, CA
Other employees you can reach at tandemdiabetes.com. View company contacts for 1115 employees →
Jean Lin
Colleague at Tandem Diabetes Care
Carlsbad, California, United States, United States
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Sean Murphy
Colleague at Tandem Diabetes Care
San Diego, California, United States, United States
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Dwight L.
Colleague at Tandem Diabetes Care
Encinitas, California, United States, United States
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Heather Dutra
Colleague at Tandem Diabetes Care
San Diego, California, United States, United States
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Peter Boone
Colleague at Tandem Diabetes Care
Palm Springs, California, United States, United States
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Noreen Williams, Ms, Rd, Cdces, Bc-Adm
Colleague at Tandem Diabetes Care
Melbourne Beach, Florida, United States, United States
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Emily D'Aeth
Colleague at Tandem Diabetes Care
United States, United States
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Miguel Garcia
Colleague at Tandem Diabetes Care
San Diego, California, United States, United States
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MG
Mariela Guadarrama
Colleague at Tandem Diabetes Care
Chula Vista, California, United States, United States
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LM
Libby M.
Colleague at Tandem Diabetes Care
San Diego County, California, United States, United States
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Activities and Societies: TryHackMeTryHackMe is an online platform designed for learning cybersecurity and ethical hacking through.
Activities and Societies: Magna Cum LaudeGraduated Bachelors Degree in Accounting M10/21/2010 Magna Cum Laude.
Quick answers generated from the profile data available on this page.
Thomas W Franklin works for Tandem Diabetes Care.
Thomas W Franklin is listed as Intake Specialist at Tandem Diabetes Care at Tandem Diabetes Care.
AeroLeads has found 1 work email signal at @timewarnercable.com for Thomas W Franklin at Tandem Diabetes Care.
Thomas W Franklin is based in San Diego, California, United States while working with Tandem Diabetes Care.
Thomas W Franklin has worked for Tandem Diabetes Care, Time Warner Cable, Lincoln Military Housing Office, and Dexcom.
Thomas W Franklin's colleagues at Tandem Diabetes Care include Jean Lin, Sean Murphy, Dwight L., Heather Dutra, and Peter Boone.
You can use AeroLeads to view verified contact signals for Thomas W Franklin at Tandem Diabetes Care, including work email, phone, and LinkedIn data when available.
Thomas W Franklin holds Certificate In Google Cybersecurity, Cyber/Computer Forensics And Counterterrorism from Coursera.
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