• Supervised retail operations in the absence of the Retail Manager• Created and implemented result driven performance plans to educate and enhance employee sales. • Consistently meeting sales goals while performing administrative duties including inventory, shipments, and corporate communications• Increased guest loyalty through outreach and participation in pin events, philanthropy and charitably events.• Handled guest service inquiries and resolved issues accordingly, processed telephone orders, and coordinated outreach for our collectors.• Achieved and maintained corporate standards at a store level.• Executed Floor Sets and Corporate directives to increase sales and brand visibility.• Public face of the Hard Rock Boston including Radio Station Visits, Street Teaming, and representing brand at events.

• Executed training to become a Coffee Master, rigorous training for select barista’s to enhance whole bean sales.• Performed excellent customer service on a daily basis as a retail sales specialist.• Consistently stimulated customer interest in products both new and old.