A skilled professional with demonstrated technical, project, and management experience across a wide variety of customer facing environments. Focused, imaginative, entrepreneurial-minded, with proven success in leading multiple cross-function teams. An accomplished leader with strong verbal, written, presentation and interpersonal skills. Expertise in the full spectrum of technical operations and quality functions. A demonstrated ability to comprehend, translate, and articulate complex technical processes and apply to business language and solutions. An established track record of development and implementation of strategic and tactical plans leading to improved business performance. Passionate and dynamic leader, with a comprehensive understanding of design, implementation, and support across multiple platforms to drive bottom line performance.Skills: Business: - Leadership, Strategic Planning, Forecasting and Budget, Operations, Employee and Contractor Management, Project Management, Agile and Scrum project and development methodologies.Systems: - Azure, AWS, Microsoft Windows (Server and Client), Apple OSX (Server and Client), Red Hat Linux, VMware ESX/ESXi VirtualizationSoftware: - Microsoft O365, Azure, Visual Studio Team Services, Visual Studio IDE, Share Point, Visio and Project, Omniture Site Catalyst / Adobe Marketing Cloud, Blue Pumpkin / Witness, All Avaya Call Center Tools (CMS)Databases/Languages: – MS SQL Server, Oracle, Access. HTML, C#, .NET JavaScript, VBScript
Listed skills include Avaya, Integration, Telecommunications, Call Centers, and 46 others.
