•Technical Project Manager/Project Manager in deploying Data Analytics software solutions. In concert to implementations, lead and managed upgrades, hotfixes and software installs based on development Lifecycle solutions and system integrations. Experienced in both Agile and Waterfall disciplinesProject managed Project teams within a client base over 200 accounts with Technical Engagement Managers averaging up to 15 projects In-flight that require Day 1 activities to install and configure Nexidia Analytic Software. Process includes customer engagements, documenting design, scheduling resource availability and managing clients within a matrix resource environment with 90% on time delivery. • Managed multiple deployment engagements through design and deployment of Data Exchange Framework to integrate data from multiple data sources and assist with developing the Architectural designs for execution. Created standard deployment processes for software implementations used by Deployment Services for customer engagements to include data integrations of various data sources resulting of on time project delivery above 90%• Discuss product architecture and system designs with internal and external stakeholders. Articulate complex technical solutions clearly and concisely to both business and technical audiences both written and verbal form.• Manage technical escalations issues to resolution while maintaining a trusted partnership with client leadership. • Responsible for Design, Development and evolution of Nexidia’s Deployment Integration Architecture to support Nexidia’s Production installations. statement of work creations with keen ability to estimate and schedule resources• Create and maintain deployment documentation templates as products and services are deployed.• Review all Technical Specifications for On-Premise customers in area of Hardware set up software • Recommend product changes based on Customer, deployment, or support requirements.

Program Manager/Project Manager specializing in ITS Services and Technology for the Federal Government Sector with responsibility of Project/Technology services for up to 14 different Internal Revenue Services Division with 9 years of experience working with COR, business entities and onboarding staffing and tools to support Government iniatives.

Senior Manager for the Corporate Global Help Desk Operations, where responsibilities include implementing contact center strategies and solutions. Project Managed multiple systems implentations inclusive of Work Force Planning systems, Automated Call Distributors, IVR systems as well as Process implementations and improvements.

Manager of Operations to include Workforce Management, Process improvement, Forecasting and Analysis, System implementations, Disaster Recovery, Call Center Managemment, Command Center manager and Call Routing managemment.