Thomas Winters Email & Phone Number

Tacoma, WA, US

Tacoma, Washington, United States

Puyallup, WA

• Direct IT/IS Departmental Leads to ensure effective execution of ongoing support, implementation of new technologies, development of staff and fostering an environment of innovation and excellence.
• Manage relations with other department managers and staff, work in close coordination to ensure infrastructure and function/service readiness in accordance with planned implementations.
• Policy development for custom application programming, network infrastructure and technical support.
• Personnel development, performance evaluations and rewards geared towards engagement/motivation.

Tacoma, WA

• Work with a variety of small businesses up to 100+ employees on a range of technical needs.
• Install, configure, troubleshoot and maintain networks, servers and related technologies.
• Assist IT staff in planning and implementation of new technologies.
• Develop technology-driven solutions for customers to address current and future business needs.
• Adapt technology to current business practices and vice versa.
• Research technology in response to customer needs.

Tacoma, WA

• Advanced database design, construction, maintenance and Visual Basic programming. Responsible for maintaining data integrity, creating reports and complex queries. Updates as needed.
• Build and maintain wired/wireless networks focusing on tight security and functionality.
• Technical assistance with computers and electronic equipment including DV, laptops, computers, projectors, printers, copiers, fax machines, servers and networks.
• Resource Room coordination for a publicly accessible Career Development Center. Responsible for a wide range of duties regarding maintaining and expanding computer services focusing on flexibility, security and.
• Created and maintained a community wide Calendar of Events, working with over 30 offices to provide workshops and services to the public out of WorkSource Pierce.
• Assist in the development, coordination & execution of large scale events (e.g. Resource Fairs, MC, etc.)

Puyallup, WA

• Processed and inputted data in various programs, databases and interfaces. Assisted staff with various office duties and projects.
• Helpdesk assistance to customers and staff with computer, application, and internet usage.
• General form development, data entry, and public relations in various departments.

Bremerton, WA

• Responsible for all aspects of the vehicle sales process and customer service from cold contacts, building customer trust, presentation of vehicles and the closing process.
• Worked with co-workers and staff on a daily basis refining sales techniques, studying vehicle specification and learning new strategies relating to sales and customer service.
• On a weekly basis, worked with the customer service department following up on previous customers and generating new leads.
• Met with management and top sales associates regularly to review progress on goals and make adjustments as necessary.

Port Angeles, WA

• Instructed training classes daily (2 to 30 people) and assisted new associates with education in sales tactics and techniques.
• Trained telemarketing team weekly (2 to 3 people) with cold-calling conversational techniques, appointment and lead generation.
• Worked closely with the business owner and sales manager to refine strategies and techniques involved in leading a small business to success.

Bachelor Of Computer Science, Computer Science

Information Technology, Math, Physics

Activities and Societies: A+, Net+, Mathematics, Programming, Information Technology, Core Classes.

Human Effectiveness

Activities and Societies: Leadership Training: Facilitator Trainer, Unlocking Your Potential Leadership Training: Facilitator, Increasing.

Human Effectiveness

Activities and Societies: Discovery: 3 day Personal Effectiveness Training Focus: 4 day Accountability and Responsibility Training.

Education record