Mission Success Lead
Los Angeles, California, United States
• Established US Marine Corps enterprise customer portfolio and implemented customer success strategies, including onboarding, account management, and contract renewals. Achieved 5X revenue growth and 3X user expansion• Led field testing and refined go-to-market strategy for a cutting-edge prototype, driving 40% of all new revenue captured in FY24.• Scaled team from 2 to 7, building a high-performing, cross-functional unit that supported rapid product adoption and customer expansion.• Engaged C-suite and executive stakeholders within enterprise client, driving strategic sales and aligning customer requirements with company objectives to ensure mission success.• Managed complex stakeholder relationships and large-scale projects, leveraging data-driven insights to deliver exceptional customer outcomes.