Thomas Wohlberg Email & Phone Number

Muskegon, Michigan, United States

As the Sales Operations Manager, I drive sales bookings by maintaining direct, technical contact with customers, managing daily communications, and building ongoing relationships for current and future orders. In addition to developing new accounts and markets, I track production orders, monitor inventory levels for finished goods, and assist with collections. My responsibilities also include providing accurate sales forecasts, analyzing market trends, and ensuring precise order entry. I serve as a liaison between customers and manufacturing to address technical specifications and collaborate with our technical and metallurgical services team to enhance customer relations. I also attend trade shows and industry events to expand our network and strengthen client relationships.

Muskegon, Michigan, United States

As the Sales Operations Manager, responsible for optimizing sales processes and enhancing customer satisfaction for Bennett Pump Company. Manages high-volume accounts, handling $4 million in monthly order intake, with a focus on delivering exceptional service to top clients. Key achievements include the development of a unified pricing model across six product lines, leading to margin increases and price consistency. Initiated automation for pricing and order entry, reducing errors by over 75%, and improved customer communication by monitoring orders throughout production, collaborating closely with the production leadership team.Revamped the service parts program to enhance margins and improve inventory management, minimizing lead times. Additionally, streamlined the shipping process by digitizing documentation and eliminating paper filing, increasing efficiency. Positioned the customer service department as the primary communication hub for updates across teams, including production, sales, engineering, and executive management. Reformatted pricing sheets and order forms to provide clear, transparent pricing to customers.

Ludington, Mi

Harsco Rail is a global supplier of railway track maintenance and construction equipment.● Exceeded 95% on time delivery goal though forecasting and accurate order entry. ● Generated over $64 Million in bookings of aftermarket parts. ● Delivered 26 machine rebuild kit orders totaling over $6.5 Million in sales in 2019.● Gained margin with team, ending the year with over $26 Million.● Produced over $60 Million in revenue for 2018 with aftermarket parts team.

Ludington, Mi

● Liaison between customer and production to resolve all production issues. ● Documented quality issues and developed solutions to prevent future rework.● Compiled monthly reporting for all quality issues including root cause analysis. ● Reduced production delays and rework through inspection of all incoming and outgoing material.

Ludington, Mi

● Led 14 person production line in producing over 10,000 counterweight products per shift. ● Adjusted work procedures to exceeded production goals for each shift and week. ● Reduced production line down time by over 10% through updating preventive maintenance program.

Manistee, Mi

● Increased monthly sales by over 20% year over year. ● Produced consistent sales resulting in the addition of 5 fulltime employees. ● Doubled number of active customers through consistent sales calls and customer service. ● Successfully oversaw projects across multiple departments from planning to delivery. ● Assisted General Manager with hiring, purchasing, and business development.

Manistee, Mi

● Grew branch sales by more than 20% per month compared to same month, previous year. ● Drove a 5% increase in margin through selling improved product mix. ● Added over 4 new active accounts each month.● Recruited 3 employees who successfully advanced within Fastenal.

Michigan

● Delivered signed contracts for over 200 new vending machines. ● Optimized machine product mix to meet customer demand and sales goals. ● Provided onsite customer training and support for all vending solutions. ● Compiled cost savings reports for top customers.

Grand Rapids, Michigan

● Grew branch sales year over year performance by over $20,000 per month. ● Maximized sales of over 50 consistent accounts. ● Set new branch record of single month sales.