Thomas Steffen Email & Phone Number

Durham, Nc

Assist individuals to navigate the college and graduate school admissions process. Guide clients in developing personal statements, obtaining letters of recommendation, creating resumes, and preparing for admissions interviews.

Greater New Orleans Area

Direct and coordinate the recruitment and admissions program to enroll an entering class. Develop and achieve goals for recruitment and admission with the Vice President for Enrollment Management. Includes oversight of training, supervising, evaluation and development of staff for a student-centered customer experience. Manage the portal for all admissions information. Oversee all events and develop long range organizational and promotional and marketing plans with the Vice President of Enrollment Management. Coordinate the volunteer efforts in recruitment activities. Monitor and assess the effectiveness of admissions activities and provide analysis of data and trends.Maintain and update international recruitment and admissions policies and procedures to be consistent with federal guidelines.

Raleigh-Durham, North Carolina Area

Working with athletes to build their fitness level to complete sprint or international distance triathlons. Developed overall training plans and adapted plans based on individual goals.Tier 1 Certified.

Plan, research and coordinate special projects, compile reports and presentations.• Planned and implemented social media initiative for the Graduate School including Facebook.• Developed presentations for CGS Dean’s conference regarding social media implementations.• Investigated and developed a report on career and professional development work at 66 graduate schools.

Supervised admission operations with a full-time staff of 4, part-time staff of 7. Coordinated with Deans and faculty to review and implement procedures and policies to streamline systems. Managed operational budget.• Implemented paperless application distribution and review system.• Responsible for processing over 8900 applications to over 55 different academic departments.• Coordinated with human resources on eliminating one full-time position while implementing a new process, saving budget in both areas.

Supervised admissions operations, records and registration, student life, including housing, programming and facilities and plant management through a staff of 6.

Responsible for managing counseling staff of 30 with support staff of 5. Staffed 2 facilities with counseling and support. Coordinated counseling efforts with 2 other campus operations for new student orientation and publications. Developed and monitored $1.9 million operating budget for counseling.

Directed marketing and admissions efforts for transfer and adult student populations. Maintained and developed articulations and other relationships with community colleges. Supervised credit transfer process for all undergraduate students.Managed staff of 18 professionals serving student body of 11,000. Managed operational budget and application processing operation. Assessed ongoing and future needs of the university and implemented.

Increased transfer applications 10% and matriculation rate 8% in Fall 2002 through coordinated communications from university personnel.Increased application rates 15% by expanding advertising campaign.Exceeded new student recruitment goal 3% offsetting attrition rate.Integrated workflow teams to process applications to improve customer communication and staff effectiveness.Implemented on-line application for international and domestic students. Reduced processing time and data entry. The applicant profile also increased in GPA and test scores.Associate Director of Admission; Directed marketing and admissions efforts for transfer and adult student populations. Maintained and developed articulations and other relationships with community colleges. Supervised credit transfer process for all undergraduate students.Increased transfer applications and enrollments each year.Increased participation in transfer day over 300%. Achieved 90% matriculation rates for students applying through this recruitment process.Revised transfer day design to integrate admission, advising, and financial aid processes. Student satisfaction rates were 94%.Expanded marketing to statewide audiences to increase opportunities for transfer students.

Supervised strategic planning and implementation of marketing plan and enrollment management process for specialized professional college. Ensured enrollment levels to achieve financial goals.

I developed and executed the recruitment plan to expand the student body. Developed marketing materials, marketing messages and individual sales plans. Coordinated efforts with faculty to increase the market reach of the staff. Increased admissions and retention significantly.

Mba, General

Ba, Art History

Resident Assistant, Sophomore year. Worked with the University Honors program throughout my undergraduate years.