Thomas Zarb Email & Phone Number

United Kingdom

Being new to the EV industry but passionate about automotive, I have very quickly got to grips with the EC+V terminology and challenges faced by the industry. Officially Titled as Junior Project Manager; I am the sole workstream lead for a 17 site EV charging implementation. Our client is a very high profile global heavyweight in Vehicle energy solutions. Full end to end project management, including:- Scope of Requirements review- POC and DNO interaction- HSSE assessments- Assessment of planning needs and point of contact between planning and end client- Listed building and flood risk research- Understanding client design spec, site layout planning- Design review- Direct point of contact for third party contractors- Timeline management- Regular client updates and feedback- Site visits and assessment

Leicestershire, England, United Kingdom

I was a director of my own limited company, carrying out consultancy services. After this, I took time out to renovate my house.

Remote

Working as a project co-ordinator on an international merger of two entities bought by a private equity firm. Ocean Technologies are merging the Videotel and Seagull finance functions to deliver synergies across the two businesses. Working with teams in the UK and in Norway to help deliver finance transfer to Norway.Having started this role as the COVID-19 pandemic hit, I have worked remotely for the duration of this role, and managed to successfully bring multiple stakeholders together and co-ordinate project activities for parties both inside and outside of the UK.

Derby, United Kingdom

Working directly alongside the DHL COO to deliver transformational change within a customer site in Derby. Working alongside over 12 senior individuals to strategically plan, track and monitor operational changes on site.

Hatfield

Working for DHL who are running the M&S warehouse in Hatfield. Communication to both M&S and DHL. The key point of contact between Operations and Programme, with main focus on incident management. ►Agree, implement and review escalation and communication protocols / make improvements to incident & escalation process where required ►Issuing communication of incidents to all key stakeholders (daily report) / ensuring robust communication flows ►Clear communication to both the end customer and DHL, being sensitive to the needs and expectations of both parties►Ensure all incidents are assessed, categorised, prioritised and queued for action efficiently ►Chasing resolution for incidents from third parties, escalation to senior third party stakeholders once SLA is broken►Emergency communication to high level stakeholders when a SEV1 incident is raised►Log reoccurring incidents and push for change requests to be processed to prevent repetition►Incident diagnosis, logging / recording and prioritisation – initiating the triage process and assigning severity and priority correctly to all incidents ►Escalation of incidents to relevant parties via correct channels of communication

Leicester, United Kingdom

Temporary role whilst waiting for an IT contract. In this role I quickly became a trusted member of the Customer Care team and managed the workload of time-critical tasks alongside my colleagues.► I Created a new process for filing orders, and filing system for historic orders - previous to my time at Rieke; historical orders were kept in old filing cabinets, taking up space and not correctly arranged by customer and date. Current orders were kept with the individual in charge of the account. I rearranged historical order into year - customer name - date format, and boxed for storage/retrieval. Current orders were transferred to an alphabetical and date filing system, so everyone could access files when other colleagues were not available.► I Created and managed a new process for processing sample requests and sample stock re-ordering, including SOPs. This new process involved a single point of contact within the company dealing with all samples rather than individuals dealing with their own customer requests. The exisiting method was flawed as no one took responsibility for reordering sample stock, the presentation of the sample room or which samples had been sent to which customer. The new method enlisted a single person dealing with all sample enquiries, presentation of the sample room and ordering new samples when stocks were low. ►Entering customer orders onto the SAP system. Entering orders onto the SAP system, passing to production/purchasing and then informing the customer of their lead time. Accuracy and attention to detail played a key part in being successful within this role.►Dealing with customer enquiries - Over the phone and on the telephone. I kept to the highest standards of customer service, approachability, integrity and also humour to gain customer trust and respect.

Field Based

Multi-Faceted role advising on the implementation of JDA throughout the Morrisons fresh supply chain. ►Strategy and Planning - Documenting current procedures and creating flow diagrams for new site processes, taking into account seasonal demand changes and workload changes. ►Change Delivery - Delivering new processes into site. Communication of plans to multiple stakeholders and monitoring site performance. ►Change Management - Practical application of the change curve. As a great listener and someone who can inspire others to develop themselves through positive reinforcement, I take great pride in my interpersonal skills and ability to work with a very wide range of people. ►Design and Planning of Contingency Procedures - Production of flow charts and user guidance for multiple stakeholder levels within the business. ►Produce and Adapt Flow Diagrams for Standard Operating Procedures (SOP) - People centric flow diagrams, a reference guide used as training materials to guide users on the correct process for using the system. ►UAT Walkthrough - Stress testing to test system strength and find faults. Found a system bug that could have stopped sites nationally, and was having kept an exacting log of test data was able to replicate to seniors. I was praised for my efforts in finding the flaw and potentially saved the company upwards of £200,000 had the bug been exploited in the live system. ►Training - Co-ordinated team managers to walk through system process before site go-live. Point of contact for any questions that they have. ►Second Line Support - Whilst on site act as an escalation point for any issues team managers cannot solve. Monitor site progress and any areas in which users are deviating from process. ►Site Readiness - Ensuring all signage is correct, users are set up, equipment is present and set to work with the site.

Nationwide

The Polaris project is a company wide multi million pound change management project, transforming the way SIG operates within its branches. As a Project Coordinator I have developed Go-Live plans for branches with a turnover of well over £20 million a year, and manage the switch over process during this time. This involves planning for a multitude of areas, include training needs analysis, resource allocation and new ways of working for the branch to name a few. ►Developing and Managing a Go-Live plan - I created PowerPoints for branches with specific branch actions and timings; Word documents for trainers to include sensitive branch information, and a cluster progress tracker to monitor how other implementers were doing across other sites in my cluster. ►Strategic planning - Impact and risk identification were key to my role - I created a risk register including severity levels and potential outcomes to plan for events where there was deemed to be a risk. ►Stakeholder influencing and Engagement - Managing a diverse range of people and personalities, I have used my influencing skills to avoid conflict between branches when an unpopular decision has been made. I pride myself on being clear and approachable. ►Planning, Organisation and Deadline Management - This role was heavily self managed. I was responsible for keeping my own diary and achieving all necessary tasks within any given time period. I was often working on a multitude of projects simultaneously. ►Reflection and Continuous Improvement - I am passionate about forever improving and continuous learning. An example of this is when I re-visited a site and they suggested that drivers needed to be re-trained on the HHTs closer to Go-Live. I incorporated this into my future Go-Lives and there was a noticeable improvement in HHT usage rates and less errors were made.

Leicestershire

Since an early age, I made it my mission to buy and develop a house at an early age. My tenacity and determination (including working 2 jobs, 7 days a week) paid off - I managed to buy a fantastic property in need of total refurbishment and renovation. I managed all aspects of budgeting, arranging trades, getting quotes, procuring all materials in savvy ways to yield the best profit for myself without compromising on quality or finish. I did all of this whilst still working two jobs, working away and finding the time to see my family and friends. I was approached by a friend of a friend who was writing an article for The Sun, and wanted to feature me in an online article. I wanted to show that despite the often poor press younger generations get, there are still many who go out, work very hard and make shrewd decisions and sacrifices to achieve their goals.

Leicester, United Kingdom

Having worked at Waitrose from my A-levels right up to the end of my degree, I have many years of experience working with and managing other people. During my time at Waitrose I progressed to a Team Leader role, thoroughly embracing my role and added a positive contribution to the day-to-day running of the store. Some of my achievements whilst at Waitrose were: ►Delegation – As one of the most experienced members of the counters team, I was responsible for delegating to colleagues where they needed to work. Alongside this, I managed break and lunch times, ensuring available resource to cover other departments when needed. ►Managing the Rota - Having years of experience within the Café, I streamlined the rota to make more efficient use of the available resource and improve customer service at peak times. I organised cover when colleagues were on holiday, and authorised when colleagues needed to swap shifts. ►Partner Voice Team – Effectively the store council, I was voted to represent the thoughts of other part-time partners. I represented these thoughts in meetings, and fed back to my constituents the outcomes of the meeting. ►Training – I have been responsible for training new members of staff, and offering support to members of staff who are new to each of the sections I have worked on. ►Stock Management – By analysing previous sales figures and looking for sales patterns, I was able to optimise the amount of bread I was responsible for baking, to minimise waste. ►Flexibility –Fully trained on all three counters (Meat and Fish, Deli, Patisserie); along with Cafe Front and Back of House and Checkouts. I have the flexibility to swap between roles when required and communicate between different members of staff to ensure smooth running of the store. ►Efficiency and Timekeeping – One key shift that I had required me to prepare Saturdays bread at 6am in the morning. I had to be reliable, on time and work efficiently to get everything ready for opening.

Leicester, United Kingdom

Robert Pochin Ltd. is the Midlands leading independent plumbing and heating merchant. From my initial role as a Marketing Assistant, I quickly progressed to becoming the sole person responsible for the Marketing and Branding of the company. This responsibility was given to me through my ability to lead projects I was responsible for and my strong communication skills with both senior directors and outside agencies.I have been responsible for:►Professional Relationships - I forged a close relationship with the bathroom suppliers, working together to produce advertisings campaign for their products in Pochin showrooms. ►Media Management – Responsible for the website photo-shoot; organising the photographer and arranging for an outside PR agency to produce PR articles.►Web Management and Content Creation - Having complete control over the website, I updated content and managed the social media. ►Media Interaction - I was the sole contact for media enquiries, and represented the Pochin brand at local events. ►Customer Acquisition – Having access to website information, I have contacted potential customers with news and offers. ►Customer Retention – I developed the “Trade Talk” magazine to include competitions, keeping existing customers engaged with Pochin. ►Negotiation – I negotiated with a local newspaper on price and advertisement location to achieve best advert visibility within budget. ►Brand Management – As the person responsible for the design of promotional materials, I managed the way the Pochin brand was represented. ►Market Research – I have researched competitor offerings and presented these to senior management.►Direct Marketing – I co-ordinated a CPD event alongside an outside agent, invited local professionals, and acted as a point of contact for any customer questions. ►Standardising Display Standards – Identifying no specific branch display standards, I created the standard that all branch trade counters should adhere to.

Bristol Street Citroen Leicester

As the initial contact point for customers entering the showroom, I was entrusted to deliver professional service at all times and direct customers to the correct contact points to help with their enquiries. I prided myself on my friendly service and being able to answer questions that customers may have had. Whilst at Citroen, I took the time and initiative to learn more about the products which I thoroughly enjoyed. I managed to build myself an excellent reputation for my knowledge of the industry and specification levels of the vehicles. When a salesperson was not immediately available, I would talk to customers and help them with any product queries that they had, and would offer brochures and talk through the strengths of each vehicle with them. Skills that I used whilst work at Citroen include: Customer Relations, Teamwork, Telephone Communication, Problem Solving, Engaging with Customers

Business And Marketing, Business, Management, Marketing, And Related Business Issues, 1St

During my time at De Montfort, I embraced every opportunity presented to me and made a difference to the wider community and to my own.

Education record

●11 GCSE Grades A*-B ●4 A-Levels Grade A*-C ●2 AS-Levels Grade C ►Radio Tiger Confidently and passionately delivered a regular radio show.