Thomaz Attisano Lopes Email & Phone Number

Ireland

Dublin, Ireland

Extra responsibilities in addition to Lead Psychologist role:• Manage the overall performance of a global and dispersed team of Wellbeing Specialists.• Provide supervision to the team of Wellbeing Specialists who deliver counselling.• Cross functional project contribution, ownership and management in health and wellbeing field.

Dublin, Ireland

• Manage the overall performance of a team of Wellbeing Specialists across different locations (North America & Europe).• Manage the day-to-day wellbeing interventions according to client SOWs.• Be responsible for all reporting: Ensure adequate reporting and tracking of data is implemented.• Present data in monthly and quarterly business reviews.• Prompt identification and resolution of service delivery issues including implementation of preventative measures.• Provide people management, mentorship and career development to members of the team, achieving low attrition levels and high employee engagement.• Drive Wellbeing teams to deliver continuous improvement and improve overall experience for the client;• Flag and escalate risks timely to the Trust & Safety Wellbeing Manager.• Manage Occupational Health Referrals and provide case supervision for the Wellbeing Specialists with any clients presenting with risk.

Dublin, Ireland

• Providing talk therapy solutions focused using scientifically backed therapeutic practices.• Providing corporate workshops on various topics such as mindfulness at work, stress management, resilience & communication skills.• Psychological assessments, wellbeing program audits and evaluation.• Develop and deliver support through resilience programmes by implementing new wellbeing strategies such as art & crafts therapy (drawing, colouring, music), karaoke, games, and meditation for different cultural backgrounds teams from around the globe. • Manage and organise escalation processes within the client and HR stakeholders.• Conduct 1:1 coaching/counselling sessions with onsite personnel when required.• Facilitate group counselling sessions to reflect on a number of different topics and for different work environments.

Dublin, Ireland

"Only who passed through the storm is able to open the ways towards the rainbow." My mission is to help people to get to know themselves and achieve personal and professional goals.• Individual and group psychotherapy (children, adults and couples), focused on life issues, mental health conditions and self-knowledge development.• Hypnotherapy as strategy for behaviour change.• Writing and publishing articles on the thomazlopes.com website about career development and general Psychology.• Career and personal coaching face to face and online.• Workshops about resilience, mindfulness, stress management, career development, personal skills improvement and practical interviews (Brazil, Portugal and Ireland).

Dublin, Ireland

Mission:Psychological expat care is a professional partnership which the mission is to promote knowledge and support to Brazilian expatriates facing challenges and struggles living abroad.Objectives:Developing psychological service to support expats and contributing to scientific development in the field of Brazilian expatriation.

Dublin, Ireland

• Ensuring that all individuals within the team consistently achieve/exceed all performance measures (SLAs / KPIs).• Maximising team productivity and revenue generation within each campaign through effective resource utilisation and the enforcement of strict adherence.• Managing absence and attrition within the team in line with company standards and identifying and implementing solutions for improvements where necessary.• Ensuring that quality is a key team driver which underpins all operational performance.• Conducting regular team meetings and 1-1s.• Developing strategies to improve team morale, performance and productivity.• Resolving escalated issues to the satisfaction of the client in a timely manner to minimise risk to the company and the client.• Training of new hires and current staff.• Recruitment and selection of new staffs by screening CVs and conducting interviews.

Dublin, Ireland

• Processing payments (credit cards, cheques and electronic bank transfers).• Customer Service: Solving customer’s issues by email and phone calls from Europe, Middle East and Africa. • Requesting fulfilment processes through escalations and ongoing orders.• Escalating administrative issues to the members of the team.• Contributing to weekly team meetings in relation to administrative related subjects.• Responsible for the team building activities aiming to integrate different teams into improvement and fun meetings.• Working directly and on a daily basis with Customer Relationship Management (CRM) Sales Force system and Microsoft Excel worksheets.• Responsible for the customer service team at the 20th European Bike Week.

Dublin, Ireland

• Cataloguing, scanning, data entry and quality control of highly confidential files on a target daily basis and general administration during a temporary project.

Dublin, Ireland

• The creating and implementation of a human resources department in general.• Strategic planning of recruitment processes.• Mission, vision and values elaboration.• Support to the director in the management of employees from a variety of ethnicities and culture.

Pedreira - Sp, Brazil

Extra responsibilities in addition to Assistant role:• Director’s business partner into the organisational culture changes (Mission, vision and values).• Delegating and dividing tasks between assistants.• Management of the occupational health and safety program (ensuring a healthy work environment); performance evaluation; career and salary plan and all the events of the company (internal prevention of accidents at work, holidays and celebrations events). • Organisational development (OD) interventions through educational strategies into the company departments to improve the work environment.• Annual elaboration and application of work environment survey.• Educational strategies interventions to improve the work environment (L&D).• Mediating employees relations through advice, guidance, and support investigating the need to disciplinary procedures.• Management of the occupational health and safety program (ensuring a healthy work environment).• Development of employees succession plan and talent retention through employees journey investigation and career and salary plan.• Organisation of events to promote employees engagement and HR services (internal prevention of accidents at work, holidays and celebrations events). • Annual elaboration and application of work environment survey.• Performance evaluation of all positions of the company.

Pedreira - Sp, Brazil

• Responsible for the organisational restructuring of the areas: Recruitment and selection, learning and development, health and safety.• Recruitment process: recruiting for the most variety of roles in a high pressure and short deadline environment. elaborating of job descriptions, recruitment advertising, incoming CV screening, candidates first contact, selection by structured interview/group dynamics, talent management , hiring and leaving processes, absenteeism/turnover controlling.• Learning and development (LD) process: providing corporate-wide mandatory, and if need be training, organisation and evaluation of in-house/out-house training, survey of training necessities, quality assurance of all training provided, annual learning and development plan.• First and ongoing direct contact with employees at all levels of the company and responsible for providing support to employees based on individual needs.• Responsible for updating and making employees aware of HR policies and practices.• Implementation and responsible for the teamwork and intergroup relations training to all the areas of the company and new hires (400 employees).

Pedreira - Sp, Brazil

• Purchases and quotations of a variety of supplies.• Organization of documents relating to company vehicle fleet.

Pedreira - Sp, Brazil

• Teaching/providing classes to final year high school students about possible career paths during a two months project.

Pedreira - Sp, Brazil

• Observation of individuals with intellectual disabilities (children, adolescents, adults).• Occupational therapy trough therapeutic projects (arts, music, drama).• Individual and group psychotherapy.• Developing strategies to improve mental health conditions.• Meditation sessions individually and in groups.

Msc. Applied Behaviour Analysis, Psychology, 1.1 Distinction

Cipd Hr Management, Human Resources Management And Services, Certificate

Neuroscience, Neuroscience, University Course

Coaching, Empowerment And Leadership Of Work Teams, University Extention

Office of Professional Integration from the Faculty of Psychology and Educational Sciences of the University of Porto • Advising students.

Bsc. Psychology, 1.1 Distinction

Teacher Assistant Experimental Laboratory of Behaviour & Psychological Processes • Providing professor and student’s support, correction.

Work Safety, Technician

5's Program on the premises of the institution's maintenance area.