• Manage and Lead the Reservations Department and the reviewing the daily pick up for two hotels with the total of 374 rooms.• Compiled and transferred data to the hotel’s new Property Management System with a great deal of accuracy to ensure a smooth transition• Managed Leisure Tour Series groups with quotes for extra rooms, cancellations and special requests• Assisted the Revenue Manager in the closing and re-opening of reservations for both hotels during the initial lockdown… Show more • Manage and Lead the Reservations Department and the reviewing the daily pick up for two hotels with the total of 374 rooms.• Compiled and transferred data to the hotel’s new Property Management System with a great deal of accuracy to ensure a smooth transition• Managed Leisure Tour Series groups with quotes for extra rooms, cancellations and special requests• Assisted the Revenue Manager in the closing and re-opening of reservations for both hotels during the initial lockdown period. Show less

Change in Front Of House structure merged the Guest Relations Executive role with the Assistant Front Office Manager position:• Responsible for creating the Front Of House staff rota• Recruitment for Front Of House positions• Covered 4 weeks paternity leave of Front Office Manager

• Responsible for managing and leading a larger team including Receptionists, Lobby Attendants and Guest Service Administrators;• Responsible for providing exceptional service being part of the Guest Relations team, greeting all VIP guests and going above and beyond to create memorable moments;• Respond to all guest feedback and complaints whilst on duty and responding to all online reviews across review websites and social media;• Meet with potential new suppliers and tour guides… Show more • Responsible for managing and leading a larger team including Receptionists, Lobby Attendants and Guest Service Administrators;• Responsible for providing exceptional service being part of the Guest Relations team, greeting all VIP guests and going above and beyond to create memorable moments;• Respond to all guest feedback and complaints whilst on duty and responding to all online reviews across review websites and social media;• Meet with potential new suppliers and tour guides building relationships for the hotel. Show less

• Responsible for leading, training and developing the nights team including leading 6-month reviews and appraisals for Night Receptionists;• Reviewed and interviewed candidates for the Night Receptionist role;• Trained new front office management on the roles of the Night Manager;• Run the night audit, liaising with various departments with revenue discrepancies;• Leading the safety of the hotel overnight, being first responder in emergency situations.

Promoted from Night Receptionist in May 2017.• Delivering excellent customer service to ensure maximum guest satisfaction;• Processing guest check-ins and check-outs and processing direct bills with 100% accuracy according to billing procedures and 5* standards;• Carry out appropriate security checks throughout the hotel and responding to emergencies which have included guest health and safety, fire alarms and disturbances;• Responsible for training new Night Receptionists… Show more Promoted from Night Receptionist in May 2017.• Delivering excellent customer service to ensure maximum guest satisfaction;• Processing guest check-ins and check-outs and processing direct bills with 100% accuracy according to billing procedures and 5* standards;• Carry out appropriate security checks throughout the hotel and responding to emergencies which have included guest health and safety, fire alarms and disturbances;• Responsible for training new Night Receptionists as well as Receptionists on the Night Receptionist duties;• Responsible for updating the G&V hotel and Epicurean (hotel bar) social media by taking photographs at events, promoting new products whilst delivering our brand ethos. This included Facebook, Twitter & Instagram. Show less

Promptly answering calls and making detailed notes of customer information and queries to be passed on to electrician to follow up on.

General warehouse organisation, creating yarn strings/loops for colour matching by designers, packing and labelling scarves, building pallets for shipment and sewing labels onto luxury brand scarves.

As a Student Ambassador for Heriot-Watt University, I took part in a variety of roles most of which involved engaging with prospective students and their parents visiting the Scottish Borders Campus on Open Days and Applicant Days.This included greeting the visitors to the university campus as front of house, answering questions about the courses available at the university, leading tours around campus and general engagement with them individually and as part of groups to encourage… Show more As a Student Ambassador for Heriot-Watt University, I took part in a variety of roles most of which involved engaging with prospective students and their parents visiting the Scottish Borders Campus on Open Days and Applicant Days.This included greeting the visitors to the university campus as front of house, answering questions about the courses available at the university, leading tours around campus and general engagement with them individually and as part of groups to encourage their application as well as to represent the university to the best possible standard. Along with a fellow student I gave a brief talk about my own experience at Heriot-Watt University in general as well as engagement with the BA(Hons) Fashion course.NOTE: Employment as an Ambassador was select dates in October and February, not the whole time period. Show less

General workshop organisation, organising materials for the upcoming session, creating written instructions for step-by-step sewing samples and sewing of step-by-step samples used by all upcoming students.

General studio organisation, admin tasks, quality control, factory visits, minor garment repair work, pattern tracing/assisting, running errands and assisting in the build up to and backstage show dressing for London Collections: Men SS15.

Shadowing the Head of Visual Merchandising, running errands, organising display stock, assisting in the construction and deconstruction of window and shop displays and independently constructing a shop display in the menswear department and a Christmas window display.