Thom Coleman Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana

• Documents calls/emails received from internal and external customers in SalesForce. Forwards complete information to Quality Control for resolution of all complaints received and contacts customer with disposition information.• Provides support and information to customers, potential customers, the international sales organization, and others.• Performs order functions, including order entry, order tracking, backorder resolution, expediting orders, sales reporting, etc.• Acts as a liaison between the field and internal departments regarding customer issues.• Maintains sales documentation and tracking reports ensuring product ships in a timely manner.

Indianapolis, Indiana Area

As an International Customer Care Representative improves the experience for Allegion customers by providingorder processing and sales support for business requests in a professional and courteous manner for our Intercompany Affiliates and International customers; delivers stellar service and continually improves the level of customer satisfaction; • Assist customers with warranty issues, delivery dates, product questions, tracking information, credits and replacement orders. • Support of Multiple Brands (Von Duprin, Ives, Zero & Steelcraft) responding to over 50+ e-mails/calls and entering over 20-30 complex orders a day• Educated and updated clients on procedural and technological, changes affecting workflow, pricing, technology and service.• Obtained a detailed understanding of clients' internal processes and workflow to enable better service delivery and enhanced client relationships.• Developed a working relationship with clients to better serve them.• Support to customers in United Kingdom, Australia, New Zealand, Dubai, China, Hong Kong, Mexico, UK, and South America & Canada.

Indianapolis, Indiana Area

Global manufacturer of home entertainment and consumer products packaging.Managed multiple accounts across U.S. and Canada. Served as key member of the Account Management Team and provided backup support for the entire department. Assisted customers with new project setup and overall project management. Oversaw data entry, estimating, and pricing of all new projects. Facilitated new customer setup in Oracle database. Acted as conduit for all customer questions and/or concerns. Partnered with manufacturing to meet production schedule and customer deadlines. • Created and implemented training manual tailored for each account.• Maintained and created customer price lists. • Generated reports to sales staff regarding order status on a daily and weekly bases. • Developed an effective system to track orders, artwork, and approvals for new large accounts.

Indianapolis, Indiana, United States

Demonstrated, serviced, trained, and sold Hewlett Packard computers, printers, and HP products in retail stores Established, maintained and grew relationship with store personnel. Ensured that all HP products are stocked, properly displayed and operating. Weekly reports of inventory and sales.

Indianapolis, Indiana

Served as first point of contact for key accounts. Provided consulting and guidance on online recruiting solution products, capabilities, and offerings for up to 100 accounts. Trained customers on company products. Recommended best practices for online recruitment. Assisted sales staff on all daily and weekly sales reports. Cultivated long-term relationships with client key contacts, decision-makers, and end-users. • Partnered with national field sales team and strategic account managers to implement business-to-business sales contracts for enterprise corporate clients. • Supported customers on all technical issues, including browsers, cookies, caches, and system upgrades. • Initiated renewal implementation process, and proactively addressed service needs throughout contract term.• Maintained detailed records of client activity within Monster CRM (Siebel)• Presented quarterly internal account review presentations to senior management for sales forecasting and problem- solving. • Provided customer service training and job shadowing for up to 20 new employees. • Cultivated customer relationships, focusing upon training, proactive contact, and timely and effective issue resolution. Supported customers on all technical issues, including browsers, cookies, caches, and system upgrades. Created spreadsheet of all account orders.• Served as Subject Matter Expert (SME) on company products and resolved complex customer and company IT issues. • Developed and managed portfolio of 35 national key accounts for $17,000,000 in revenue.• Delivered customer training sessions via Webex

Indianapolis, Indiana, United States

Demonstrate, service, train, and sell a variety of products including, SodaStream & Keurig Coffee Makers. Establish, maintain and grow relationships with store personnel. Ensure that all products are stocked & merchandised, displayed and operating. Manage reports of inventory and sales.

Indianapolis, Indiana

Created and sent out all maintenance renewal quotes 90 days in advance of expiration to ensure timely contractual commitment for annual maintenance and support services. Engaged in dialogue with clients throughout renewal process to ensure highest possible renewal rate. Escalated and coordinated issues that arose to ensure timely resolution. Worked with sales operations and IT to drive process and systems improvement and best practices. • Collaborated with end users, channel partners (resellers and distributors), and internal departments (sales, service, and support teams) to optimize business relationships and identify and exploit new opportunities. • Coordinated and managed international customers and contract-renewal orders. • Maintained renewal rate of 75% or higher.