Thomas Duran Email & Phone Number

Phoenix, Az, Us

West Palm Beach, Florida, Us

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions.

San Francisco, Ca, Us

Tempe, Az, Us

As a Site Reliability Engineer (IV) on the monitoring team I focus on designing and implementing monitoring solutions at GoDaddy. This entails both architecture, implementation, and upkeep. Our aim is to provide self service automated solutions to our internal customers. This involves not only implementation of the service itself, but providing automated tie ins, as well as API/middleware. Beyond my engineering responsibilities I also act as team lead. As team lead I am responsible for reviewing code, mentoring, and agile processes. As team lead I act as scrum master for the group. This requires ensuring that agile processes are followed, pushing through blockers, and making sure deliverables are made on time. I also act as a coordinator between our team and others when work requires multiple engineering teams. Working with the following applications/services:ServicenowSensuMoogsoftSCOMGraphiteGrafanaELKElastalertCoding Langauges/technologies:LinuxRubyNodeJSJavascriptBashPuppetSalt

Tempe, Az, Us

As a fifth IM I generally worked special projects. I quickly became the NOC's personal developer. This has involved automating processes in the NOC, building small tools, and middleware. Currently I am working on building out a new monitoring platform with a small team. I would also fill in shifts when people were out and handle large scale outages. This involved running hour plus long calls to dig into root cause of an issue. I would make sure that all necessary teams were on the issue, and that everyone was on the same page. I would also call out direction on what potential causes of the issue may be based on alerts in our monitoring system.

Tempe, Az, Us

Monitoring of multiple tools to ensure the health of GoDaddy systems. During large outages help handle calls, gather resources, keep notes, and call out important alerts.

Tempe, Az, Us

Hosting tier 2 support handling issues via phone, chat and email. Issues spanned from shared hosting problems with loading a site to assisting with configuring a dedicated server.