C Thomas Falk Email & Phone Number

Grand Rapids, Michigan, United States

Grandville, Michigan

• Monitoring personal KPIs and meeting and exceeding performance goals• Managing customer relationships and striving to meet customer expectations• Working both in the office and remotely in a fast-paced, high-performance environment

Kalamazoo, Michigan Area

Oversight of all functional areas and store processes:• Managing store budget, reviewing standard P&L statements, ensuring acceptable inventory levels, mitigating shrink, and optimizing store expenditures• Recruitment and training of competent and enthusiastic staff, maintaining corporate-mandated training benchmarks and cascading training methods and best practices with all store associates• Monitoring corporate sales goals as well as interpreting store KPIs and metrics

Greater Grand Rapids, Michigan Area

• Holding direct responsibility for all areas of store functionality, including personnel and staffing decisions, store budget, and inventory• Hiring, training, and maintaining a highly functional team of managers to oversee staff and operations• Working closely with vendors and internal contacts in order to ensure cohesion between buying decisions and corporate policies and guidelines. Constant monitoring of data and analytics to ensure budgetary and sales performance goals are met

1226 Madison Ave Se

• Managing a team of cashiers and grocery personnel while accounting for daily sales and transactions• Duties include: opening and closing the store for business; operating point of sale systems; managing cash office; receiving grocery orders; balancing store books; and overseeing all sales floor activities

Greater Grand Rapids, Michigan Area

• Operating in direct contact with customers, building rapport and recommending products based on a specified interest • Cross-training with cash registry, information operations, as well as bookselling

Greater Grand Rapids, Michigan Area

• Working in a fast-paced environment • Preparing a diverse variety of meals in one of the busiest restaurants in Grand Rapids, rated the best breakfast and winner of several On The Town awards

• Licensed Insurance Adjuster with competency in assisting customers from all areas of the country with claims of various types and severities• Providing the front line of claims service, including: verifying coverage and insurance plan provisions; co-coordinating rental-vehicle and hospitality arrangements; designating emergency cleanup services when needed; and any additional assistance needed by customers during the claims process

Associate Of Arts And Sciences - Aas, Computer Programming/Programmer, General

Activities and Societies: Dean's List

Electrician'S Pre-Apprenticeship Program

Psychology