Thomica Flakes Email & Phone Number

Establish a relationship of trust with clients/families/professionalsWhen needed, educate clients and families about the services Family & Nursing Care offersProvide timely calls to clients and document clear logging notes within electronic database.Monitor telephone log and return all client/professional calls within a timely manner.Be responsive and have timely communication with Caregiver Coordinators, Nursing, Accounting, Caregiver Service colleagues, etc. to further support and enhance the client experience• Foster healthy and productive work relationships with colleagues • Manage client’s needs and expectations as related to care – can include but not be limited to, schedule changes, solutions to enhance safety per caregiver’s feedback, compliments, concerns, questions, etc.• Update On-Call Report as needed throughout shift.• Attend monthly 1:1 meeting with Assistance Director of Client Services• Deescalate consumer relations issues/concerns by implementing the LEARN process (Listen, empathize, apologize, react, and notify)• Communicate any unresolved/escalating consumer relations issues to Assistant Director of Client Services for further insight.• As needed, complete an intake with new perspective

Sherman Oaks, Ca

Sourced, recruited, onboarded and maintained medical provider’s documentation in Indeed, JazzHR, JobDiva and Stafferlink. Assisted with fulfilling staffing orders for multiple medical professionals in correctional facilities throughout California. Worked closely with providers to negotiate salaries and schedules. Initiated background checks. Scheduled new hire orientation. Reviewed company policies and procedures prior to employee start dates. Ensured that providers medical credentials including professional licenses and CPR certifications were in compliance with California state laws. Drafted offer letters for new hires. Scheduled drug and mask fit testing with lab facilities. Initiated employee pay. Aided in provider retention by providing superb customer service. Served as the liaison between providers and corrections facilities.

Washington D.C. Metro Area

Record commercial drops when neededProduce content for afternoon On-Air PersonalityEdit drops using VoxPro softwareRepresent 3 radio stations at retail locations, stadiums, festivals, colleges and various local eventsPromote the radio stations by creating a positive and exciting atmosphere to clients and listenersCommunicate with onsite contact personnel in a professional mannerSet up tables, tents, sound and audio equipmentCoordinate and distribute radio station giveaway items

San Antonio, Texas Area

Represented 6 radio stations at retail locations, stadiums, festivals, colleges and various local eventsPromoted the radio stations by creating a positive and exciting atmosphere to clients and listenersCommunicated with onsite contact personnel in a professional mannerSet up tables, tents, sound and audio equipmentCoordinated and distributed radio station giveaway itemsSafely drove, loaded and unloaded station vehicles before and after remote appearancesAssisted onsite radio DJs with live broadcasts and with recording and delivering call-ins

Cambridge, Ma

Coordinates interview schedules between hiring managers, job candidates and hiring committees, including pre-interview screens and in person interviews as well as plus delta meetings.Posts job openings on internal and external employment websites Oversees Employee Referral Program administration.Coordinates and prepares for job fairs and other recruiting events.Acts as host for job candidates through interview day.Maintains candidate data in applicant tracking system. Trains to source job candidates through social media, networking and other sources.Trains to appropriately screen targeted resumes, and present to hiring managers.Trains to conduct detailed candidate phone screens, and recommend candidates to recruiter and hiring manager.Prepares offer letter and new hire information for candidates.

Boston, Ma

Reviewed applications for adult and youth volunteers and internsConducted phone interviews and provided details on position requirements Scheduled volunteer interviews for over 30 department managers using Meeting MakerPlaced applicants in appropriate museum departments in a timely mannerMaintained accurate applicant data in Excel spreadsheets

Trained under managers that were named 2008-2009 Sports Business of the Year (SBJ)Primary service provider to all inbound phone call inquiries, questions and complaintsInitiated season ticket holder renewal payment plans in ArchticsAccurately collected account paymentsResolved season ticket issues online and over the phoneMaintained season ticket holder data in Archtics and ExcelFulfilled Jumbotron requests and accept donations on behalf of the Celtics Shamrock FoundationMaintained several season ticket holder benefit programs