Thom Jacko Email & Phone Number

Phoenix, Az, Us

Grain Craft is the largest independent flour miller in the USA, offering bulk and bagged flours for the baking, food service, tortilla, and pizza industries.– Lead a team of up to eight people in the Warehouse and Elevator departments. Team shipped 8500 cwt per day, which filled 17 tanker trucks. Ensured product quality, employee safety, and optimum productivity.– Help managed a $4.1M operating budget; in charge of mill production scheduling, warehousing, logistics, sanitation, shipping, calibration of scales, and maintenance. – Passed every quality audit including two Safe Quality Food (SQF), four British Retail Consortium (BRC), and 17 American Institute of Baking (AIB) – as well as local, state, and FDA audits. This opened the door for the sales team to promote the products to a broader array of customers with higher quality standards.– Enforced company policies and procedures, plant rules, safety rules, GMPs, and HACCP plan requirements.– Led or played a key role on projects that improved capacity 13%, from 7500 cwt to 8500 cwt per day, by replacing or upgrading every piece of equipment over a five-year period.– Visited customer sites to troubleshoot problems and resolve issues concerning possible flour contamination; a successful trip might save $10K in back charges. Advised customers concerning flour storage and process flow.– Reduced customer complaints by responding quickly to every issue and building their trust over time.– Developed and mentored employees in their operational duties – reinforcing leadership skills and motivating them to perform to the best of their ability. Taught them autonomous maintenance and troubleshooting.– Directed and monitored the development of team members; oversaw and kept records of attendance, training, job performance, and discipline. Used Kronos and then later, ADP. Achieved average tenure of 15.25 years. – Achieved two streaks of five-plus years with no lost time accidents (over 175K manhours each).

Certificate, Supervisory Leadership

– Coursework including coaching and mentoring for managers.

Journeyman’S Certificate, Carpentry

High School Diploma

– Education included some college coursework.

Education record

Additional Continuing Education – Lift Truck Operator, Trainer Qualification Course (2019) – Certified Track Mobile Operator – Franklin.