Katelin Thomas Email & Phone Number

Western NC

• Collaborate with third party vendors as well as title and mortgage companies across Western NC to meet with borrowers, sellers, and buyers to facilitate various loan closing packages.
• Effectively communicate via telephone and email with clients to set up the appointment and gather details of the signing location. Maintained consistent contact through completion of the entire signing process.
• Print and assemble 2 copies of loan packets, upon receiving them by email from the title or mortgage companies. Effectively maintaining confidentiality and strictly adhering to privacy policies and regulations.
• Travel to clients appointed location for document signing. Verifying client’s identification upon arrival.
• Thoroughly review and explain the purpose of the loan documents. Carefully guide the client through each page, ensuring it is signed, initialed, and dated in all appropriate places. Administer an oath and notarized.
• Promptly and securely return signed loan package to the parties or institution by either delivering to the company, scan backs, or shipping through UPS or FedEx.

Asheville, North Carolina, United States

• Demonstrated strong leadership skills by providing guidance, support, and direction to staff members in order to ensure customer satisfaction.
• Communicated effectively with customers to ensure their needs were met in a timely manner.
• Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
• Performed various financial activities, such as cash handling, deposit preparation, and payroll.
• Compiled and balanced cash receipts at end of day and shift.
• Resolved customer complaints promptly and professionally.

United States

United States

United States

Produced and proof-read high-quality documentation that meets applicable standards and is appropriate for its intended audienceImplemented Lean Manufacturing principles throughout the plant resulting in increased efficiency.

United States

United States

United States