Thom Li Email & Phone Number

• Providing excellent customer service to library patrons including maintaining user records, navigating Enterprise, locating collection materials and providing readers’ advisory use tools and knowledge provided
• Delivering consistent circulation services to library patrons in accordance to the organization’s policy and procedures
• De-escalating challenging situations by keeping calming, understanding patron’s point of view while exploring a satisfactory solution
• Performed daily… Show more
• Performed daily circulation duties such as reporting daily cash, opening and closing procedures, holds and lapsed holds lists, and processing holds
• Personally use and explore the many digital resources and collections to better familiarize myself to provide excellent customer service Show less

• Answered customer service calls to assist customers finding specific products resulting in satisfied customers and increasing sales
• Monitored stock levels and sorted incoming stock to replenish grocery shelves and maintain an appealing aisle for ease of customers’ shopping
• Delivered new employee orientation, training and evaluations
• Performed daily management duties while supervising over 100 employees
• Addressed customer concerns and inquiries daily and providing a… Show more
• Addressed customer concerns and inquiries daily and providing a satisfied outcome for both the company and the customer Show less

• Provided excellent customer service to clients to pull together complete looks for a special occasion while coordinating pieces to flatter unique figures
• Used asset protection techniques to maintain a low shrink while maintaining a neat and tidy store
• Regularly assisted in merchandising product to increase sales and at the introduction of a new collection

• Shelf, shift and maintain library organization and cleanliness to better locate items
• Consistently checked in and sorted materials to various categories simultaneously
• Efficiently completed assigned tasks in allotted time

• Occasionally opened store, correctly counted and recorded cash at the beginning of day
• Consistently maintained a tidy and organized inventory and sorted incoming stock
• Assisted customers and answered questions to determine ideal solution for unique needs
• Processed customers’ purchases and handled cash

Bachelor Of Business Administration (B.B.A.), Marketing Communications

Business Administration, Finance Diploma

Fashion Design Diploma, Fashion Merchandising