Thom Li Email & Phone Number

• Providing excellent customer service to library patrons including maintaining user records, navigating Enterprise, locating collection materials and providing readers’ advisory use tools and knowledge provided• Delivering consistent circulation services to library patrons in accordance to the organization’s policy and procedures• De-escalating challenging situations by keeping calming, understanding patron’s point of view while exploring a satisfactory solution• Performed daily… Show more • Providing excellent customer service to library patrons including maintaining user records, navigating Enterprise, locating collection materials and providing readers’ advisory use tools and knowledge provided• Delivering consistent circulation services to library patrons in accordance to the organization’s policy and procedures• De-escalating challenging situations by keeping calming, understanding patron’s point of view while exploring a satisfactory solution• Performed daily circulation duties such as reporting daily cash, opening and closing procedures, holds and lapsed holds lists, and processing holds• Personally use and explore the many digital resources and collections to better familiarize myself to provide excellent customer service Show less

• Answered customer service calls to assist customers finding specific products resulting in satisfied customers and increasing sales• Monitored stock levels and sorted incoming stock to replenish grocery shelves and maintain an appealing aisle for ease of customers’ shopping• Delivered new employee orientation, training and evaluations• Performed daily management duties while supervising over 100 employees• Addressed customer concerns and inquiries daily and providing a… Show more • Answered customer service calls to assist customers finding specific products resulting in satisfied customers and increasing sales• Monitored stock levels and sorted incoming stock to replenish grocery shelves and maintain an appealing aisle for ease of customers’ shopping• Delivered new employee orientation, training and evaluations• Performed daily management duties while supervising over 100 employees• Addressed customer concerns and inquiries daily and providing a satisfied outcome for both the company and the customer Show less

• Provided excellent customer service to clients to pull together complete looks for a special occasion while coordinating pieces to flatter unique figures• Used asset protection techniques to maintain a low shrink while maintaining a neat and tidy store• Regularly assisted in merchandising product to increase sales and at the introduction of a new collection

• Shelf, shift and maintain library organization and cleanliness to better locate items• Consistently checked in and sorted materials to various categories simultaneously• Efficiently completed assigned tasks in allotted time

• Occasionally opened store, correctly counted and recorded cash at the beginning of day• Consistently maintained a tidy and organized inventory and sorted incoming stock • Assisted customers and answered questions to determine ideal solution for unique needs• Processed customers’ purchases and handled cash

Bachelor Of Business Administration (B.B.A.), Marketing Communications

Business Administration, Finance Diploma

Fashion Design Diploma, Fashion Merchandising