Thomonica Willis Email and Phone Number

As a customer service professional with a background in the call center and payroll industry, I have developed a strong skill set and experience in providing excellent customer service and ensuring customer satisfaction. I am a dedicated team player with a positive demeanor and the ability to establish rapport with clients.Throughout my career, I have been focused on maintaining high-quality standards, optimizing processes, and achieving customer loyalty. I have expertise in handling customer feedback, resolving issues, and providing accurate information updates. Additionally, I am skilled in call volume analysis, contact management systems, and maintaining professional relationships.In my most recent role as a Call Center Lead at Comcast Technology Solutions, I calculated order totals, updated accounts, and maintained detailed inventory records. I collaborated with the sales team to ensure accurate orders and resolved any item issues. I also reached out to customers to suggest additional products or services after completed sales. Furthermore, I educated customers on billing, payment processing, and support policies.During my time as a Payroll Processor at Concentrix, I managed and updated employee benefits information, including 1099s. I reviewed personnel records to determine new hires and changes in wage rates. I also performed data entry tasks and maintained accurate employee payroll records.In my previous position as a Call Center Operator at T-Mobile, I responded to customer requests, performed clerical duties, and promoted available products and services. I acquired an in-depth understanding of product information to provide knowledgeable responses to customer inquiries.As a Customer Service Supervisor at Walmart Supercenter, I resolved customer issues, provided backup support for various tasks, and promptly addressed customer inquiries and complaints.Overall, I am an articulate, energetic, and results-oriented professional with a strong passion for developing relationships, cultivating partnerships, and contributing to business growth. I am proficient in Microsoft Office and offer excellent clerical support.