Thompson Clarke Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Oversee Hudson’s Bay’s omnichannel customer experience through Medallia’s Voice of the Customer Program; enable store and digital teams to drive tangible improvements based on real-time customer feedback.Provide support as a reliable partner for executive-level decision making, integrating a focus on research and insights into strategic initiatives (category strategy development, store of the future, concession partnerships, etc.).

Brampton, On

Allocated inventory across Hudson’s Bay’s 90 doors while adjusting to in-season trends and opportunities to optimize stock-to-sales levels. Implemented e-commerce strategies by brand to improve net sales and profitability by aggressively shifting unit penetrations.Managed the Auto-Replenishment business through monthly forecasts, vendor communication, and SKN-Store minimums/maximums adjustments; ensured presentation standards and customer expectations were met while increasing vendor fill rate compliance.Executed the Spring 2020 planning process for the Active, Updated and Designer businesses by developing bottom-up Location Plans, Brand Plans and Receipt Forecasts.

Brampton

Completed a six-month development program designed for future leaders of HBC; Learned operational processes through time in stores and distribution centres, trained to use business systems including JDA, Microstrategy and Tableau, and built an internal network through seminars and engagements with senior leadership.Selected as one of two merchants to report into the VP strategy; created corporate level reporting and conducted primary and secondary competitive research to assist with developing Hudson’s Bay’s four year strategic direction.Presented an omni-channel strategy to senior leadership to accelerate HBC's Buy Online Pickup In Store Process.

Etobicoke

Innovated Triscuit line extensions for the year 2019, leading the innovation process by coordinating with research and development and consumer science to assemble and validate concepts through to a recommended course of action.Utilized Nielsen software to complete a premium savory market review for North America; identified trends within the segment to make recommendations on health and wellness opportunities for Mondelēz biscuit brands. Organized 12 sampling events for a partnership between Triscuit and Apothic Wine by coordinating creative approvals with the company agency and communicating with internal sales teams; delivered on a budget of $8,000.Analyzed the performance of Mondelez 2017 biscuit innovations using distribution and velocity data, providing recommendations to improve SKU level performance and change the way Mondelez forecasts and tracks innovations.

London, Ontario

Upheld policies as acting manager of a residence housing 465 students, delegating responsibilities to Residence Advisors and responding to crisis situations from low level to life-threatening emergencies; created a safe and secure living and learning environment for all students.Fostered a community atmosphere by maintaining open student relationships and promptly addressing student needs with creative programming initiatives; created a positive environment for university transition for over 1,000 studentsFacilitated the growth and development of Residence Advisors by motivating them to try new ideas, communicating regularly, and providing leadership and feedback; led to the positive performance reviews of the Residence Advisors on the team.

Thornhill, Ontario

Entrusted with the responsibility of delivering new and expensive vehicles to destinations across Ontario up to six hours away by communicating and planning with dealership management and clients; resulted in the safe delivery of over 450 vehicles in a time-efficient manner. Organized and rearranged vehicles in parking lots for efficiency in storage and future distribution by problem solving with coworkers; created the lot space required in times of vehicle overcapacity.

Vaughan, Ontario

Executed on daily orders by communicating with tradespeople and management, and physically acting upon the tasks; ensured safety and cleanliness of four different high-rise construction sites.

Burlington, Ontario

Taught guitar to young children, parents, and groups by adapting communication and teaching styles to maintain student enthusiasm and progression; resulted in seven students becoming proficient at the instrument

Hba

Activities and Societies: Won first place out of 24 teams at the 6th Annual Ivey Marketing Summit Case Competition

95% Average

Activities and Societies: Track and Field, Student Council, Cross Country, Juggling Club, Dance Team, Charity Team, Link Crew Upon.

Education record