Shari Thompson Email & Phone Number

Santa Clara County, California, United States

EXELA TECHNOLOGIES, Northern CA 2015 – present Quality Assurance/Lean Sigma Specialist Conduct quality audits of client’s production facilities to assess procedures and standards. Ensure customer requirements are met without compromising integrity or safety. Use visual elements to communicate a persuasive message to present findings and get buy-in. • Audit key business processes and realized $317K in shared company and client savings. Cost savings identified through cost anomalies and labor efficiencies.• Conduct informational and problem-solving interviews with clients/customers. • Create reports documenting errors and work with production team to implement ‘go-to-green’ or mitigation plan.• Write, edit and revise work instructions to eliminate confusion, create structure and enforce uniform standards amongst data entry teams.• Interact and collaborate effectively with production, operations and vendor partners to ensure client needs are met. • Manage multiple Lean Sigma client projects simultaneously.• Coach, mentor and conduct training for targeted organizations on quality processes and standards.

Chevron Inc. San Ramon, Ca

Oversaw budget of $6.3M, managed 76 direct and indirect reports responsible for shipping, receiving, and distribution. Supported annual OPEX budgeting process using trend analysis and forecasting and created accurate budgets that support efficiency and safety. • Created Personal Development Plans with frontline supervisors and promoted projects that enabled experience and exposure in support of succession plan. • Taught Lean Sigma techniques to colleagues and led continuous improvement projects in vendor management, manpower allocation and process re-design. • Structured effective training program to onboard members quickly and successfully.• Conducted regional cross functional meetings to share best practices and ensure the voice of the customer was captured across all touch points.• Created root cause analysis process for Operations Managers to analyze all internal customer service failures to mitigated against future incidents. • Created a monthly narrative report and conducted bi-monthly 1:1 with team to set effective target and customer stretch goals.• Recognized for YOY improvements in the Contractor Health and Safety Program. One of two team members tapped to present at Chevron’s Operational Excellence Forum.