Joshua Thompson

Joshua Thompson Email and Phone Number

Director, IT Infrastructure and Services @ Goodwill Industries of Kentucky
Louisville, KY, US
Joshua Thompson's Location
Louisville, Kentucky, United States, United States
About Joshua Thompson

Partnering to develop collaboration strategies and solutions is my passion. I appreciate the unique and complex challenges that teams across the organization face. By utilizing my expertise in Microsoft collaboration technologies I deliver robust and easy-to-use solutions that provide a unified experience. My capability to build know-how creates an informed workforce that can employ collaboration technology more efficiently and reduce support requests. As a hardworking team player, I understand the value of building bridges with cross-functional teams, leading through coaching, and positioning teams for growth opportunities.Throughout my tenure at Yum! Brands I have received numerous “Achieving Breakthrough Results” and personal recognition awards for the contributions I’ve made in delivering solutions that drive the business forward. My success is determined by my clients’ having the knowledge and resources to confidently adopt collaboration solutions. If you’re seeking a leader who can unlock collaboration capabilities and make an immediate impact, let’s connect.

Joshua Thompson's Current Company Details
Goodwill Industries of Kentucky

Goodwill Industries Of Kentucky

View
Director, IT Infrastructure and Services
Louisville, KY, US
Joshua Thompson Work Experience Details
  • Goodwill Industries Of Kentucky
    Director, It Infrastructure And Services
    Goodwill Industries Of Kentucky
    Louisville, Ky, Us
  • Goodwill Industries Of Kentucky
    Director, It Infrastructure & Services
    Goodwill Industries Of Kentucky Feb 2024 - Present
  • Yum! Brands
    Senior Manager - Global Applications
    Yum! Brands Feb 2023 - Dec 2023
    Louisville, Kentucky, United States
    • Partner with broad business functions to identify and remove potential technology barriers.• Lead team of business analysts in operational support of business-critical applications responsible for new store development, food safety, sustainability, and supply chain.• Enhance processes to streamline evaluation and onboarding of new enterprise solutions shared across four distinct QSR brands.• Provide I.T. consulting for large-scale enterprise initiatives, including DocuSign eSignature and CLM (Contract Lifecycle Management).• Develop team members and position them to grow and lead within organization.
  • Yum! Brands
    Manager - Voice And Video Architecture
    Yum! Brands Aug 2018 - Feb 2023
    Louisville, Kentucky, United States
    • Directed team of three engineers through discovery, evaluation, deployment and operational handoff of enterprise-grade voice, video, and collaboration solutions within Microsoft 365.• Crafted and deployed enterprise-wide video collaboration strategy with over 100 Microsoft Teams rooms to enable more robust collaboration.• Migrated more than 6000 end users from on-premises Skype for Business to Microsoft Teams during pandemic.• Proposed and executed strategy to eliminate desk phones and transition users to headsets, which resulted in savings of over $100k / year and reduced support costs.• Established and hosted Microsoft Teams, Teams Meeting, and Teams Live Events trainings to all levels of organization to provide business continuity and flexibility during height of pandemic• Cultivated strong relationships with voice / video operations team via weekly meetings to communicate platform changes, solicit feedback around strategic decisions, and assist with resolution of any outstanding issues
  • Yum! Brands
    Global Monitoring Architect
    Yum! Brands Jul 2013 - Aug 2018
    Louisville, Kentucky, United States
    • Developed and implemented monitoring strategies for critical infrastructure.• Provided day-to-day support of monitoring platforms, including Solarwinds, Splunk, BMC End User Experience Monitor, and Compuware Gomez.• Maintained F5 BIG-IP Local Traffic Manager (LTM) Load Balancing and Web Accelerator platforms.• Managed lease, budget cycles, and refresh of monitoring and F5 equipment.• Mentored college interns to help them build foundational knowledge of enterprise technologies and business process.
  • Yum! Brands
    Unified Communications Projects And Engineering Lead
    Yum! Brands Aug 2010 - Jul 2013
    Louisville, Kentucky, United States
    • Designed and deployed Tandberg High-Definition videoconferencing solution across 10 multinational locations which reduced travel and enabled more effective collaboration• Gave strategic and tactical guidance for enterprise collaboration solutions. • Led Proof-of-Concept collaboration projects and delivered business analysis to ensure that deployed solutions provided maximum business value. • Acted as escalation support for Tandberg voice and video related issues. • Developed team members on advanced voice and video troubleshooting methodologies. • Leveraged taking people with you principles to bring team members into projects, exposing them to new technologies and developing their skill sets.
  • Yum! Brands
    Senior Voice Analyst
    Yum! Brands Mar 2008 - Aug 2010
    Louisville, Kentucky, United States
    Provided day-to-day support of CUCM, UCCX, and Unity voicemail clusters deployed across three U.S. restaurant support centers. Served as escalation point and mentored junior level engineers on voice technologies and troubleshooting. Deployed patches and upgrades to ensure system stability. Managed carrier relationships and trouble resolution. Advised on strategic decisions concerning voice platform.
  • Yum! Brands
    Senior Voice Analyst
    Yum! Brands Nov 2007 - Mar 2008
    Louisville, Kentucky, United States
    Provided day-to-day support of CUCM, UCCX, and Unity voicemail clusters deployed across three U.S. restaurant support centers. Served as escalation point and mentored junior level engineers on voice technologies and troubleshooting. Deployed patches and upgrades to ensure system stability. Managed carrier relationships and trouble resolution. Advised on strategic decisions concerning voice platform.
  • Insight Communications
    Telecommunications Specialist
    Insight Communications Sep 2002 - Sep 2007

Joshua Thompson Education Details

  • Brown Mackie College-Louisville (Formerly R.E.T.S Electronics Institute)
    Brown Mackie College-Louisville (Formerly R.E.T.S Electronics Institute)
    Computer Information Systems

Frequently Asked Questions about Joshua Thompson

What company does Joshua Thompson work for?

Joshua Thompson works for Goodwill Industries Of Kentucky

What is Joshua Thompson's role at the current company?

Joshua Thompson's current role is Director, IT Infrastructure and Services.

What schools did Joshua Thompson attend?

Joshua Thompson attended Brown Mackie College-Louisville (Formerly R.e.t.s Electronics Institute).

Not the Joshua Thompson you were looking for?

  • Joshua Thompson

    Data Science & Engineering | Ms Analytics
    Los Angeles Metropolitan Area
    1
    jameshardie.com
  • Joshua Thompson

    Empowering The Fortune 500 To Streamline Reporting And Compliance For Greater Accuracy, Collaboration, And Efficiency
    Atlanta Metropolitan Area
  • 3
    merkleinc.com, gmail.com, helloworld.com

    3 +131352XXXXX

  • Joshua Thompson

    Marketing & Management Intern @ Enterprise Mobility | Psychology B.A. & Minor In Nutritional Sciences: Physiology And Metabolism
    Berkeley, Ca
    1
    tdx.org
  • Joshua Thompson

    West Point, Ny

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.