Joshua Thompson Email & Phone Number

Louisville, KY, US

Louisville, Kentucky, United States

• Partner with broad business functions to identify and remove potential technology barriers.
• Lead team of business analysts in operational support of business-critical applications responsible for new store development, food safety, sustainability, and supply chain.
• Enhance processes to streamline evaluation and onboarding of new enterprise solutions shared across four distinct QSR brands.
• Provide I.T. consulting for large-scale enterprise initiatives, including DocuSign eSignature and CLM (Contract Lifecycle Management).
• Develop team members and position them to grow and lead within organization.

Louisville, Kentucky, United States

• Directed team of three engineers through discovery, evaluation, deployment and operational handoff of enterprise-grade voice, video, and collaboration solutions within Microsoft 365.
• Crafted and deployed enterprise-wide video collaboration strategy with over 100 Microsoft Teams rooms to enable more robust collaboration.
• Migrated more than 6000 end users from on-premises Skype for Business to Microsoft Teams during pandemic.
• Proposed and executed strategy to eliminate desk phones and transition users to headsets, which resulted in savings of over $100k / year and reduced support costs.
• Established and hosted Microsoft Teams, Teams Meeting, and Teams Live Events trainings to all levels of organization to provide business continuity and flexibility during height of pandemic
• Cultivated strong relationships with voice / video operations team via weekly meetings to communicate platform changes, solicit feedback around strategic decisions, and assist with resolution of any outstanding issues

Louisville, Kentucky, United States

• Developed and implemented monitoring strategies for critical infrastructure.
• Provided day-to-day support of monitoring platforms, including Solarwinds, Splunk, BMC End User Experience Monitor, and Compuware Gomez.
• Maintained F5 BIG-IP Local Traffic Manager (LTM) Load Balancing and Web Accelerator platforms.
• Managed lease, budget cycles, and refresh of monitoring and F5 equipment.
• Mentored college interns to help them build foundational knowledge of enterprise technologies and business process.

Louisville, Kentucky, United States

• Designed and deployed Tandberg High-Definition videoconferencing solution across 10 multinational locations which reduced travel and enabled more effective collaboration
• Gave strategic and tactical guidance for enterprise collaboration solutions.
• Led Proof-of-Concept collaboration projects and delivered business analysis to ensure that deployed solutions provided maximum business value.
• Acted as escalation support for Tandberg voice and video related issues.
• Developed team members on advanced voice and video troubleshooting methodologies.
• Leveraged taking people with you principles to bring team members into projects, exposing them to new technologies and developing their skill sets.

Louisville, Kentucky, United States

Provided day-to-day support of CUCM, UCCX, and Unity voicemail clusters deployed across three U.S. restaurant support centers. Served as escalation point and mentored junior level engineers on voice technologies and troubleshooting. Deployed patches and upgrades to ensure system stability. Managed carrier relationships and trouble resolution. Advised on.

Louisville, Kentucky, United States

Provided day-to-day support of CUCM, UCCX, and Unity voicemail clusters deployed across three U.S. restaurant support centers. Served as escalation point and mentored junior level engineers on voice technologies and troubleshooting. Deployed patches and upgrades to ensure system stability. Managed carrier relationships and trouble resolution. Advised on.