Adrian Thompson Email & Phone Number

United Kingdom

Global, Gb

Specsavers is the leading multinational optical retail chain, with revenues of £3.7bn and 33,000 employees ResponsibilitiesResponsible for leading the technology, digital and data organisation globally of ca. 750 colleagues, reporting to the CEO and on the Executive Board Major achievementsDelivered new digital capabilities – driving both customer volume and conversionDigital Appointment Service implemented, delivering increases in appointment volume and conversion; E-Commerce transactional capabilities delivered to all markets Supported business growth and expansion with numerous systems implementations: o 15,000 People and Payroll implementation in UK and Canada o New supply chain capability in Canada, Hong Kong and Manila o Canadian, Norway, ROI optical practice management systems implementationEnd-to-end network, infrastructure and technology process improvement Implementation of new global network, moving all major applications to the cloud and all retail operating systems to Microsoft

Singapore, Sg

Dyson designs and manufactures innovative household appliances to meet customer needs globally, with revenues of £7bn and 14,000 employees ResponsibilitiesReporting to CEO and on the Executive Board, responsible for defining Dyson’s digital strategy, leading the technology, data and digital teams, with global headcount of 350Delivered the capability required as Dyson expanded from B2B to B2C channels for the first time Major achievementsPart of the Exec team that devised and launched Dyson’s Direct to Customer Strategy, end-to-end proposition including manufacturing and supply chain Partnering with the CCO and commercial leadership team to design and deliver a global service proposition straddling all customer channels, and implementation of a global digital platformDelivered a global transactional website blending a deep and enriched customer experience with strong transactional capability Through implementation of global data platform provided Dyson with a single view of the customer enabling data driven insights and a tailored personalised customer experience

London, Gb

Entain is one of the world’s largest sports betting and gaming companies, with revenues in excess of £4bn and brands including Ladbrokes, Coral and PartyPoker, operating online platforms and high street shops ResponsibilitiesResponsible for leading the technology teams across Coral retail (1900 shops), Online, Mobile and Gala online in a role reporting to the CEO and on the Executive Board, leading a team of 180Working across the organisation to agree and deliver an Omnichannel strategy and approach Major achievementsDelivered the re-launch of a new online website, integrating a single account across Gaming, Sports Betting and Casino Developed and delivered an omnichannel proposition across all of Coral Channels, enabling a single view of the customer leveraging the online account for in-store account based transactions Led a review of core product creation and trading system processes and implemented a trading application across all product categories delivering significant increase in product range, industry driven pricing and centralised risk and liability management Performed a people, process and systems review of IT delivering a new IT operating model reducing core IT controllable costs

London, Gb

New Look is the British global fast fashion brand and retailer, with revenues of >£1bn.ResponsibilitiesResponsible for enabling New Look’s transformation from UK single channel retailer to an international customer centric omnichannel brand. Reporting to the CEO, a member of the Operating Board and leading a team of ca. 75. Major achievementsDeveloped a vision for New Look’s future operating model covering people, process and systems, driving savings of £150m+ over five yearsSuccessfully delivered a multi-channel proposition including 2nd Gen E-Commerce platform, new point of sale systems and loyalty scheme, driving E-Commerce and retail sales growthCo-developed New Look Groups’ business strategy driving significant EBITDA growth over five yearsImplemented a programme management office delivering tighter ROCI controls, improved business planning and focus on successful business outputs and business case delivery Successfully relocated core commercial teams (buying, merchandise and design) to LondonSuccessfully redesigned core Buying, Merchandising and Design business processes, enabling international trading and multiple local market ranges.

London, Gb

ResponsibilitiesResponsible for the design, delivery and trading of New Looks transactional websiteMajor achievementsDeveloped New Look’s multichannel vision and strategy delivering group sales in excess of £100m across five yearsIncreased New Look’s market share in onlineGrew newlook.com weekly visits significantlyGrew New Look’s E-Commerce business to the third biggest online fashion website in the UKSuccessfully traded New Looks E-Commerce site driving revenue, product range and EBITDA including a conversion rate growth of180% Successfully implemented E-Commerce fulfilment centre reducing unit costs by almost a quarter

London, Gb

ResponsibilitiesResponsible for all IT Operations, service and development across the groupMajor achievementsNegotiated and successfully delivered a selected outsourcing deal reducing IT costsDelivered an automated DC, including Warehouse Control Systems, all DC infrastructure, top end enterprise system hardwareDelivered a technology refresh programme including desktop, E-mail, WAN, VoIP, Oracle Upgrade, from business case through to delivery c £10m budgetSuccessfully implemented multiple business projects including Chip and Pin, Supply Chain Visibility improvements, HHT’s with wireless in all stores and a store-based intranet and MIS

London, Gb

ResponsibilitiesResponsible for the delivery of New Look’s business development strategy, including launching Menswear and International expansion into France and IrelandMajor achievementsSuccessfully delivered a market entry of New Look into Ireland delivering 80,000 sq./ft. additional training spaceProgramme managed New Look’s menswear range launch and addition to New Look’s core rangesProgramme managed the purchase and integration of MIM, a 180 store French retailerLed the business process review of Buying and Merchandising and supporting IT solutions

Bellevue, Wa, Us

T-Mobile was a global mobile communications company, with a significant UK presence, and 140 UK stores. Responsible for the operations and development of T-Mobile Retail IT, reporting to the MD of T-Mobile Retail, and leading a team of over 50. Delivered end-to-end organisational design and operating model review

Responsible for the strategy and development of Oasis Store’s retail IT systems at a time of rapid growth for the business, facilitating numerous store openings and upgrade of systems.

London, Gb

Exposure to full retail operation through High Talent Programme before becoming EPOS Support and Development Manager and significantly improving IT infrastructure of the business.

Palo Alto, Ca, Us

Degree placement in healthcare education group.