Cassandra Thompson Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

Oversee daily functioning of the unit, directing admissions, discharges, and general patient flow.Provide nursing care to pediatric and adult patientsMaintain a positive work environmentAct as a liaison between patients, providers, and clinical staff.

Perform live 2-way video chat for primary triage assessment.Effectively compile accurate and comprehensive patient demographic and medical history data.Proficiently utilizes communication techniques to interact with patients and employees in an effective manner, thorough written communication by documenting patient interactions, actions taken, and appropriate written follow-up with patients via telephone, chat, or email.Masterfully provides verbal and written counseling on the usage, efficacy, and contraindications of prescription drugs to patients with a recognized need.Serves as a resource for over 100 staff and conducts huddles or meetings to assist staff, troubleshooting with staff for technical issues, testing reported issues and logging reported issues with our employee systems/platforms to rule out user vs. system errors.

Jacksonville, Florida Area

• Ability to work at maximum efficiency without compromising the quality of care in a fast-paced environment.• Evaluate and assesses patient’s health care needs based on patient’s signs and symptoms, utilizing established triage protocols and guidelines.• Coordinate efficient flow of patient care to move patients through the ER effectively, and place patients in the appropriate treatment areas based on acuity level.• Administer oral and IV medications.• Perform regular diagnostic tests, treatments, and procedures.• Provide education to patients and families during the visit and at disposition.• Follow policy, procedures, and protocols to ensure consistency and departmental effectiveness.

Jacksonville, Florida Area

Provide support to emergency department staff; Handle patient record management and filing tasks. Compose and send faxes and emails and ensure that there are adequate supplies available. Receive and room patients. Perform 12 lead EKG. Set up patient transfers to other facilities. Assists physician in obtaining charts and diagnostics results. Call consults. Assembles the medical record for transfer of patient. Answers telephone and patient call lights. Assists department manager with secretarial duties related to unit.

Jacksonville, Florida Area

Responsible for registration functions (such as registration, insurance verification, patient safety and compliance, revenue collections, resource referrals, and customer service) in a fast paced, high volume Emergency Department that provides 24/7 service.Knowledge of medical insurance products and benefits, state and federal medical assistance programs, authorization and referral requirements, and collection of copays. Proficiency Meditech registration and visit management.Excellent customer service, communication and interpersonal skills. Ability to conduct patient interviews with thoroughness and accuracy under stressful conditions. Ability to multitask in busy, high volume environment. Solid understanding of EMTALA, HIPAA and Joint Commission regulations relating to patient access and emergency room registration.

Jacksonville, Florida Area

• Provided exceptional administrative support to the Executive Director, Director of Operations and Finance, and Community Development Coordinator.• Expertly handle general office duties while multitasking and providing exceptional customer service including answering phones, greeting visitors, accepting deliveries, and accepting donations, etc.• Creating invoices, filing receipts, and dealing with all financial documentation.• Efficiently assist with managing and organizing fund raising events• Preparing correspondence and documents, create agendas, transcribe, and post board meeting minutes.• Collaborate on structure and submission of grant packages.• Handle confidential information inline with the organizations data security protocols.• Provide excellent customer service and support to board members, ranch staff, and donors.

Oakland, Ca

• Provided exceptional administrative support to the Emergency Department (ED) and Intensive Care Unit Units (ICU), improving productivity for high trauma units.• Supported Nurse Managers, Director of Nursing, ED, CNS, and AHS Disaster Coordinator. • Expertly coordinated the complex scheduling and staffing for 250+ employees in the ED and ICU.• Completed bi-weekly payroll for the ED staff of 150 employees using Kronos. • Expertly handle general office duties while multitasking and providing exceptional customer service including setting up interviews, creating reports, managing calendars, etc.• Interacted professionally with all levels of staff and maintained the highest level of confidentiality.• Chosen to serve as a key liaison to improve the communication between the staff and management teams.• Monitored and maintained the ED staffing website.• Played a key role in the development of the ED staffing website, which improved staff scheduling and satisfaction, increased retention and recruitment efforts and decreased overtime.• Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude• Provide excellent customer service and support skills to clients and strictly adhered to all company policies and procedures• Provide outstanding and professional customer support: achieved a record 100% customer satisfaction rating• Developed procedures for ensuring accurate coordination of schedules and meetings which increased efficiency by 40%

Oakland, Ca

• Analyzed patient medical charts for accuracy and extracted pertinent information concerning conditions• Accurately transcribed Physician orders• Provided friendly and prompt service while acting as a receptionist in very busy, traumatic settings.• Ensured compliance with HIPAA standards in all patient documentation and interactions.

Oakland, Ca

• Assess vital signs, glucose checks, pre- and post-operative care.• Assist with ADLs • Complied with HIPAA standards in all patient documentation and interactions

Associate Of Science - As

Bachelor Of Applied Science (B.A.Sc.)