Customer service - scheduled over a thousand on site visits, created Jobber appointments, contact managementTechnical Support - worked with technical support and technicians on site to trouble shoot solar issues, order replacement parts, and coordinated with technical support, tier two support, and data management teams. Set up phone plans, trained staff on phone and software, technical liaison with tech support and management for website updates.Documents control - maintained digital… Show more Customer service - scheduled over a thousand on site visits, created Jobber appointments, contact managementTechnical Support - worked with technical support and technicians on site to trouble shoot solar issues, order replacement parts, and coordinated with technical support, tier two support, and data management teams. Set up phone plans, trained staff on phone and software, technical liaison with tech support and management for website updates.Documents control - maintained digital documents in organized fashion, updated architectural plans, assisted in obtaining and maintaining business licenses, contractor licenses, tax documentsMarketing - worked with designer and print shot as well as solar technician to create paper marketing that reduced customer complaint emails and callsCoordinated Forman - worked with a dozen foremen working at over 25 sites for start up repairs, warranty recalls, leaky roof roofing projectsSales - inside sales support for battery and system upgradesDistributor Relations - attended weekly meetings and worked on coordinated projects with multiple distributors Show less

● Collected payroll info and expense reports from staff, coordinated with accountants, created invoices and collections● Checked mail, phone messages, and organized corporate paperwork in Sharepoint, managed business portals● Worked with the sales team and customers to provide support, managed client portals, received intake forms● Worked with the marketing team for social media, created google Ads, and print marketing materials.● Managed the business physical move, managed… Show more ● Collected payroll info and expense reports from staff, coordinated with accountants, created invoices and collections● Checked mail, phone messages, and organized corporate paperwork in Sharepoint, managed business portals● Worked with the sales team and customers to provide support, managed client portals, received intake forms● Worked with the marketing team for social media, created google Ads, and print marketing materials.● Managed the business physical move, managed contractors for remodel, set up city services, managed logins● Inventory management and forecasting, logistics and shipping management for all orders and stock transfers Show less

● Worked with marketing designers to make physical as well as digital marketing, adding Shopify cart to website● Invoicing, creating purchase orders, tracking shipment, paying bills, opening mail, collections and payment portals● Coordinated with full staff for weekly team meetings, connected outside staff with current projects and plans● Dropped of sales brochures to prospects, researched clients, cold called and reached out to previous customers● Created purchase orders and… Show more ● Worked with marketing designers to make physical as well as digital marketing, adding Shopify cart to website● Invoicing, creating purchase orders, tracking shipment, paying bills, opening mail, collections and payment portals● Coordinated with full staff for weekly team meetings, connected outside staff with current projects and plans● Dropped of sales brochures to prospects, researched clients, cold called and reached out to previous customers● Created purchase orders and worked with the finance team for financial projections Show less

• Developed Standard Operating Procedures for three business divisions• Formulated business strategy and strategic plan• Expanded company’s network and pursued profitable partnerships for growth• Spearheaded negotiating contracts and licensing applications• Recruited employees, crafted job descriptions, interviewed and hired staff

• Operations, building management, project planning and management• Public relations and book launches to over 400 press, industry leaders and social media influencers• Marketing management (print and digital), book tour scheduling, planning, and promotion• Invoicing, monthly and quarterly financial reporting, accounts receivable, and purchasing • Inside and outside sales, sales management, trade shows, and distribution contract negotiations• Managed production… Show more • Operations, building management, project planning and management• Public relations and book launches to over 400 press, industry leaders and social media influencers• Marketing management (print and digital), book tour scheduling, planning, and promotion• Invoicing, monthly and quarterly financial reporting, accounts receivable, and purchasing • Inside and outside sales, sales management, trade shows, and distribution contract negotiations• Managed production, distribution, raw materials, sales, marketing, and international shipping of Ed Rosenthal’s Zero Tolerance pesticide and fungicide Show less

• Worked with the purchasing team, sales team, processing team, and inventory team to make sure the best selection of products were available, in the correct quantities, and were accurately accounted • Updated the website with photos and captions as well as created daily sales displays• Coordinated with the delivery team to provide accurate orders while reducing wait time

• Maintained over a million dollars of accounts yearly• Grew key accounts and total territory every quarter, every year• Developed leads, worked shows, provided samples and followed up while cold calling and visiting new accounts

• Completed a full inventory of over 5,000 products, counted twice for reporting accuracy, in one day • Developed a plan, using very little capital, that was easy for the non-English speaking warehouse staff• Selected technology worked to create programming

• Performed weekly inventory management of 90 sites• Customer service point with prompt request management• Coordinated with manufacturing, purchasing, distribution, scientists and management to provide hundreds of products inside laboratories

Booked appointments, collected payments, managed product displays

Booked appointments, collected payments, managed product displays, phone calls, environmental management