Responsible for 3 Separate concepts operating in the same environment retail restaurant restaurant and the transportation/trucking industry and mechanical services. Additional duties include all aspects Inventory management, human resources, change management, financial and inventory auditing, marketing, P&L analysis, truck care mechanical and tire center operations and sales, quality assurance, standards training and enforcement and above all customer service. 2 years as Truck Care Service Manager1.5 years as traveling trailer to include installation and set up of new cash recycler program. installed1 year as trouble store troubleshooterindebt analysis of store financials and overall human resources healthProvided calm consistent leadership thru transition leadership periods by focusing on consistent attention and coaching to Loves programs and policies3 Months as stand in Restaurant Manager until new manager was trained and installed.

Basic Function: Manages the sales and marketing function in a store environment. Major emphasis on telephone and floor sales, direct marketing, new customer growth, customer service program and store merchandising. Responsible for managing expired customer's lease agreements through immediate customer contact and collections efforts.Primary Responsibilities: The Acquisition and Maintenance of Customers. Set weekly and monthly sales goals and staging products. Update goal board daily. Ensure execution of the sales "Flow", including telephone sales and showroom sales. Ensured execution of the YES Program of Customer Service. Generated new business through apartment community/business accounts. Created and implemented marketing strategies in the community to generate new sales. Ensured showroom floor is merchandised as per guidelines and all merchandise is accurately priced. Ensured compliance with the No-Holes Policy. Performed routine service calls and product exchanges (per first up system). Handled service issues for customers immediately. Resolved customer opportunities immediately Assist General Manager with product ordering, including planning for future sales and events. Cleaned and certified merchandise in the Certification Zone for all items personally returned. Responsible for maintaining the store's warehouse in a neat and orderly manner. Confirmed customer identification, collect money and obtain customers' signature on lease agreements. Reviewed and closed lease agreements (per first up system). Monitored and ensured efficient operation of the certification zone and in stock balancing.

Lean Process Improvement Manager-Primary group change manager and focal point that maximized value and minimized waste in processes involving 5000+ group personnel and leading all Air Force Smart Operations for the 21st Century (AFSO21) transformational efforts. Developed group AFSO21 strategic plan, determines event requirements and prioritizes event sequences. Analyzed wing Balance Score Card performance metrics and quality indicators for trends and recommended areas for event initiatives. Tracked and updated all group level process improvement events and prepared communications for quarterly organizational and corporate review.

Lead and supervised 10 personnel responsible for 24/7 operational ground and aviation meteorological analysis and observation in support of 7 host/wing level tenant units. Provided resource protection of 45K personnel/$7B+ in assets. Administered the weather training and certification program both the Air Traffic Controller and Weather functions. Meticulously monitored Quality Assurance and technical health programs and verified compliance with organization directives. Conducted personnel interviews of potential cross-trainees to Air Force weather career field. Served as weather liaison for Squadron Commander in multi-service, multi-national weather community initiatives to meet DoD requirements. Additional Duties: Superintendent and First Sergeant 802 Operations Support Squadron, Chief of an Office of Records.Accomplishments:- Meticulously managed and executed $36K budget. Creatively utilized scarce fiscal resources for maximum mission impact resulting in no organizational returns/shortfalls.- Developed job description; coordinated advertisement; evaluated and hired 5 civilian members--smooth transition from mil-civ conversion. - Utilized technology to automate Joint Base San Antonio weather awareness and decreased workload an average 8-hrs per day for Hurricane Condition events for all three installations.- Completed LSS/Greenbelt training and certification program. Immediately hand-picked to lead the development of new process improvement and training cells at three different military installations.- Directed new life into organizations rewards program. Authored and conducted training seminars with 100 personnel; increase coordination speed and effectively communicate personnel’s and organizations’ achievements--resulted increase in award winning packages by 30%. - Organized 10-day/24/7 weather operations support during hurricanes GUSTAV and IKE. 400 patients, nine C-5 aircraft and four F-16 aircraft evacuated resulting in $1.8B assets & lives saved.

LSS Green Belt, Initiated, monitored continuous process improvement initiatives for three military installations. Wing change manager eliminates waste in processes involving over 100,000+ base personnel and leading all Lean/Six Sigma transformational efforts. Scheduled, conducted, tracked and monitored all process improvement training to include Green Belt Academics and 8 Step problem solving courses through out the wing. Developed wing AFSO21 strategic plan, determined event requirements and prioritized event sequences. Analyzed wing performance metrics and quality indicators for trends and identified areas for event initiatives. Accomplishments:- Rebuilt three military installations process improvement teams from scratch. Acquired workspace, equipment, developed job descriptions and duty priorities, and personally instructed over 700 personnel in Lean/Sig Sigma process improvement techniques. Organized Air Education and Training Commands only LEAN/Six Sigma continuation training program; scheduled speakers for 40 members--enhanced effectiveness and increased Greenbelt certifications.- Facilitated Joint Base San Antonio Time and Attendance event; utilized USAF LSS tools to guided team to Joint Base San Antonio ready for 3 base merger- Organized Air Education and Training Commands only Lean/Six Sigma continuation training program; scheduled speakers for 40 members--enhanced effectiveness and increased Greenbelt certifications.- Secured training and cross feed websites using Sharepoint and Air Force Knowledge Now. Developed layout and populated with training materials and examples of process improvement documents with personal expansion folders for each organization. Sites recommended and utilized as template for other installations Air Force Wide. - Developed a phased plan to facilitate an organization wide cultural behavior modification. Cultivated and published of monthly training calendar and process improvement event scheduler for three installations.

Leads and manages daily tactical operations of 20 enlisted personnel provided 24-hour garrison and tactical weather support to the US Army's 2nd Combat Aviation Brigade and US Army Garrison-Humphreys. Establishes battle rhythm, manages workload distribution, and supervises production of weather teams deployed in support of training exercises and real world contingencies. Served as organizational lead liaison with Army aviation community and weather personnel from host foreign nation and other US forces. Develops lesson plans, instructional guides, and conducts training on all tactical equipment, deployment procedures, and operating in a field environment. Accomplishments:- As the 4-2 Army Aviation Weather Liaison, I was required to possess the ability to utilize methods and techniques of fact-finding, analysis, and resolution of complex problems, and the ability to develop concrete action plans to solve problems, assess and measure organizations; trends, concerns, and needs; assist in identifying and prioritizing goals; and provide guidance and direction for the development and implementation of effective plans and tools to address such issues. In response to leadership feedback I analyzed and developed significant modification to Mission Execution Forecast process to satisfy stringent local requirements. The document modified the process of developing the standard product (average 150+ per day/5-10 minutes per product) and decreased the production time to 30 seconds to 2 minutes per product. - As 4-2 Army Aviation Weather Liaison, First Sergeant for the Detachment, and fifteen years of personnel and supervisory experience all required mastering the art of effective communication. I have a highly developed ability to communicate with others, both orally and in writing, sufficient to formulate and present arguments and advisory opinions and prepare case documents.

Responsible for DoD planning, programming, and budgeting process for Air Force Weather meteorological collection system programs worth over $23.2 million. Interfaces with acquisition agencies, war-fighters, contractors, and other DoD agencies to ensure procured systems meet validated needs and operational requirements. Provides acquisition support to tactical weather teams supporting Air Force, Army, Joint and Combined Combat operations. Develops and reviews system requirements, designs criteria, and contract specifications. Monitors contract activities and ensures contract compliance through development, procurement, fielding, and sustainment phases. Ensures interoperability of new systems with existing meteorological systems. Establishes formal training requirements for operations and maintenance of fielded observing systems. Represents the AFWA commander and warrior community at program reviews. Additional Duties: Contract QC inspector, equip custodian, computer system administrator. Traveling instructor.- As System Acquisition Program Manager for terrestrial weather intelligence systems I developed the knowledge of contracting negotiation, administration, and termination principles, policies, procedures, and technical requirements applicable to pre-award and post-award actions for a variety of contracts. - My position honed my vast knowledge of the methods and techniques of fact-finding, analysis, and resolution of complex problems, and the ability to develop concrete action plans to solve problems. I identified weather satellite receiver required realignment; led coordination between contractor, USAF and US Army (USA) system procurement directors. Facilitated the transfer of systems from USAF to USA procurement accounts. Saved the USAF $146K and USA roughly $300K in certification fees.- Excellent oral written communication skills. Positioned required ability to properly apply funding rules associated with the obligation of multiple types of fiscal resources.

Leads and manages daily tactical operations of 16 enlisted personnel provided 24-hour garrison and tactical weather support to the US Army's 10th Mountain Division (Light Infantry) and Fort Drum. Establishes battle rhythm, manages workload distribution, and supervises production of weather teams deployed in support of training exercises and real world contingencies. Serves as liaison with weather personnel from numerous foreign nations and other US forces. Develops lesson plans, instructional guides, and conducts training on all tactical equipment, deployment procedures, and operating in a field environment. Is responsible and primary instructor for all mobility training prior team members deployment. Responsible for the accountability and maintainability of over $5 million in tactical equipment and vehicles. The requirement to develop and orally deliver daily flight weather briefings and conducting weekly unit professional development and deployment related training honed my ability to communicate effectively both orally and in writing at any level. Possessed the ability to utilize methods and techniques of fact-finding, analysis, and resolution of complex problems, and the ability to develop concrete action plans to solve problems, assess and measure organizations; trends, concerns, and needs; assist in identifying and prioritizing goals; and provide guidance and direction for the development and implementation of effective plans and tools to address such issues. Analyzed and developed the primary product and process to satisfy local requirements. The document modified the process of developing the standard product (average 100+ per day/2-5 sheets of paper/5-10 minutes per product) into a single page web-based product and decreased the production time to 30 minutes +/- three times per day depending on weather phenomenon. and co-authored an improved web-based version of the customer interface designed eliminating 300,000 sheets of paper waste per year.

Duties: Primary:Maintains constant surveillance of all meteorological elements affecting local flying operations. Assembles, encodes, and disseminates surface data and pilot reports for local and worldwide use. Alerts local agencies of conditions meeting meteorological criteria enhancing resource protection of over $12 billion in DoD assets. Updates operational planning information on the Dyess Weather Web Page. Performs limited analysis, produces charts, and posts data for mission weather briefings. Provides vital observing support to National Airborne Operations Command Center. Maintains outage logs and performs preventive maintenance on multi-million dollar communication and meteorological equipment. Operates $1 million Automated Weather Distribution System, $5 million WSR-88D Next Generation Weather Radar, and the Pilot-to-Metro Radio.

Determines the operational condition of 894 general purpose and special purpose vehicles valued in excess of $14.4 million and makes repairs as required. Analyzes malfunctions by visual, auditory, operational testing, and the use of diagnostic test equipment.Isolates and corrects malfunctions. Removes and replaces complete assemblies and subassemblies which are beyond the scope of repairs with available resources. Removes, repairs, reinstalls assemblies, and components within the capabilities of the section. Performs preventive maintenance by inspecting, servicing, and correcting discrepancies according to applicable maintenance forms, technical orders, and directives, Performs Limited Technical Inspections to assess the overall condition of vehicles and equipment when requested. Deploy and repair vehicles and equipment to the limitations of available equipment to either return asset to service or safe and capable enough to return to for maintenance under on power. Additional: Equipment Custodian, Mobility Aircraft Load Planner (certification expired), Wildlife Conservation Agent, Bird Airstrike Hazard Team (team lead), Quality Control Specialist, Trainer: Alignment equipment

Determines the operational condition of 894 general purpose and special purpose vehicles valued in excess of $14.4 million and makes repairs as required. Analyzes malfunctions by visual, auditory, operational testing, and the use of diagnostic test equipment.Isolates and corrects malfunctions. Removes and replaces complete assemblies and subassemblies which are beyond the scope of repairs with available resources. Removes, repairs, reinstalls assemblies, and components within the capabilities of the section. Performs preventive maintenance by inspecting, servicing, and correcting discrepancies according to applicable maintenance forms, technical orders, and directives, Performs Limited Technical Inspections to assess the overall condition of vehicles and equipment when requested. Deploy and repair vehicles and equipment to the limitations of available equipment to either return asset to service or safe and capable enough to return to for maintenance under on power. Additional: Equipment Custodian, Mobility Aircraft Load Planner (certification expired), Quality Control Specialist