Digital Product Manager
-Developed and lead improved Ionic login experience for AAA Mobile App resulting in improved error rate of 0.23% from 5.7% of all logins. -Focused on customer personalization leading to launch of My Vehicles tile resulting in 46% increased monthly engagement with App and improved accuracy during roadside events.-Successful project implementation to meet user performance distinguished goals of, +12%, through focus on UX, VOC, and improved Digital Roadside accuracy and response. -Verified QA and customer alignment in Scrum meetings to ensure design and product plans were on plan and feedback took place.